CRISTINA DIAZ

· Negotiating contracts with clients to ensure mutual satisfaction

· Preparing proposals for new business opportunities

· Developing and maintaining relationships with clients to increase future business opportunities

· Scheduling appointments with prospective clients to discuss products or services offered by company

· Creating client proposals-based requirements

· Keeping track of all communications with clients, such as emails, phone calls, letters, and faxes

· Identifying potential customers through research and networking activities, then contacting them to set up meetings or presentations

· Researching market trends to identify opportunities for new products or services that might appeal to specific clients

• Professionally represented sellers in complex negotiation with prospective buyers
• Collated detailed property information and organized photo shoots
• Gathered, distributed and maintained all marketing plan materials such as graphics, revenue goals and new business benchmarks
• Coordinated appointments with prospective buyers to showcase houses and plots
• Managed and rented out rental properties
• Generated lists of properties compatible with buyers' needs and financial resources
• Ensure adherence of leases and contracts
• Showed residential properties and explained features, value and benefits of available homes.

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.

• Increased new sales opportunities through lead generation, corporate networking, client profiling and cold calling
• Performed services to potential customer to ensure maximum interest by prospects for appointments
• Established fruitful relationships with new and existing customers
• Observed customer behaviors to identify security threats and escalate concerns to supervisors
• Educated customers on product and service offerings
• Maintained industry knowledge through continuing education, training and monitoring of industry publications.

• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets
• Managed client itineraries in compliance with company policies
• Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently
• Advised clients on visa, passport and security requirements active in destination countries to assist in travel preparation and prevent complications to entry into foreign countries
• Collaborated with company executives and quality assurance professionals to provide data relevant to continuous process improvement
• Verified client personal details accuracy and completed customer profiles for company databases, establishing relationships with average 4 new clients monthly.

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized trips for individual, family and business travelers.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Handled sensitive information with professionalism and discretion.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.