Dennis Anthony Felix

Main Duties

• Responsible for the organisation and delivery of operations, administration and support service teams across Yasmina British Academy(YBA).
• Implementing a 'service culture' and ensuring efficient, effective staff deployment and, with the Principal, recruitment of high calibre candidates to join the Aldar Education operations and support service teams.
• Responsible to support and advise the Principal, Senior Leadership and Aldar Education HQ on operational, financial and HSE matters and be accountable for their effectiveness using robust performance management systems.
• Implementing processes and provide strategic guidance to the Principal, Senior Leadership and Aldar Education HQ on Audit and Regulatory Compliance matters, ensuring that schools maintain compliance throughout the year in all authority and internal audit visits.
• Ensuring that all operations and support service staff are supported with high quality continuous professional development and training which contributes to the development and achievements of the School.

General Operations

• Supporting the Principal in implementing the agreed business strategy for the School.
• Development and implementation of policies, systems, processes and student safeguarding measures in conjunction with the Aldar Education HQ ensuring all new policy and processes are school focused prior to implementation throughout the group.

Leadership & Management

• Developing the performance and efficient working hours of the administration and support service teams to ensure high standards of service are maintained throughout YBA and that all teams provide a collegial efficient and effective service culture.
• Continuously review school support services operating models and staffing levels to ensure the school is suitably resourced to deliver key objectives whilst ensuring school financial and operational performance is maintained.
• Lead the recruitment, professional development, appraisal and training of all Operations & Support Service staff ensuring that each member of the team undergoes an individual development plan to help the school in building a high performance team.

Finance, Commercial & Procurement

• Supported the Principal in monitoring all relevant budgets and expenditure, particularly operational costs, ensuring the school receives best value and service at all times.
• Continually reviewing opportunities for shared resource, cost and/or services across those schools they hold responsibility for to ensure that the schools benefit from improved access to service teams and physical resources (ie support staff, transport etc).
• Ensure Delegation of Authority processes and procedures are followed at all times.

Relationship & Stakeholder Management

• Embraced and encouraged the ethos and standards of excellence as defined in the Aldar Education Core Values.
• Ensuring that schools are fully compliant with local government authority regulations to safeguard against fines of any nature as a result of non-renewal of contracts at school level.
• Ensuring all internal and external audits are effectively co-ordinated and that actions arising from such audits are completed in a timely and appropriate manner.
• Managaing the effects and implications of government policies, legislation and directives, developing effective strategies for current initiatives and long-term educational trends and developments.

Health, Safety & Environment

• To act as the responsible person for HSE effectiveness and ensure the School complies with current Health & Safety legislation and/or guidelines as issued by Aldar Education HQ advising the School Leadership team accordingly.
• To drive a positive and proactive health and safety culture throughout their teams and act as a champion for health and safety.
• To support the principal in establishing school specific health, safety and environmental related aims and objective and ensuring that they are delivered within the required timelines.
• Ensure all internal and external health, safety and environmental related audits are effectively co-ordinates and that actions arising from such audits are completed in a timely and appropriate manner.

• Implemented policies and standard operating procedures for continuous improvement.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
• Assured consistent quality of services by implementing and enforcing automated practice systems.
• Ensured operational safety across the board and assessed risk levels and mitigation strategies at school.

• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting services regularly.
• Collaborated with School Group Director to evaluate needs and optimize operational plans.
• Worked with vendors to make purchases and reconcile invoices.
• Ensured compliance with all company standards and procedures.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Provided direction and guidance to internal teams in order to achieve targets.

• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Managed employee scheduling, payroll and data collection to maximize project outcomes.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Proactively identified and solved complex problems that impacted management and business direction.
• Supported customer needs by fielding diverse questions about issues such as available services, prices and upcoming route changes.
• Compiled customer feedback and recommended service delivery improvements to management.
• Worked closely with school management to solve problems and handle customer complaints.
• Directed implementation, recordkeeping and paperwork preparation in line with OSHA requirements.