Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Dhanshree Nadlaskar

Dubai

Summary

Dynamic professional with a proven track record at Emirates NBD Global Services LLC, excelling in process improvement and regulatory compliance. Adept at data analysis and workflow optimization, I enhance team collaboration and customer satisfaction. Recognized for reducing errors and effectively managing high-volume tasks, I bring strong project management skills and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Consultant Processing Associate

Tanfeeth
11.2023 - Current
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
  • Reduced errors in data entry by maintaining accurate records and double-checking information.
  • Ensured compliance with company policies, regulations, and industry standards through diligent monitoring and enforcement of procedures.
  • Participated actively in department meetings, sharing ideas for enhancing efficiency and effectiveness within the processing team.
  • Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.

Customer Service Representative

Concentrix
09.2020 - 01.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Senior Customer Service Representative

Teleperformance
03.2019 - 06.2020
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.

Education

Bachelor of Business Management Studies -

Shankar Narayan College
Mumbai
06-2017

Skills

  • Data analysis
  • Process improvement
  • Regulatory compliance
  • Workflow optimization
  • Customer service
  • Team collaboration
  • Project management
  • Documentation management
  • Processes and procedures
  • Project leadership

Accomplishments

    Collaborated with team of 7 in Al Ain as a part of retail disbursement unit, to familiarize team with company policies, rules and regulation for the product of AUTO LOAN. Provided comprehensive training to local staff in Al Ain over a 5-week period, focusing on building technical skills, improving operational procedures, and ensuring knowledge transfer. Developed and delivered tailored training materials, conducted hands-on sessions, and offered ongoing support to enhance team performance and self-sufficiency.

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Consultant Processing Associate

Tanfeeth
11.2023 - Current

Customer Service Representative

Concentrix
09.2020 - 01.2021

Senior Customer Service Representative

Teleperformance
03.2019 - 06.2020

Bachelor of Business Management Studies -

Shankar Narayan College

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Dhanshree Nadlaskar