Diana Salem
Dubai,UAE
Summary
I am writing to express my keen interest in the real estate. Currently serving as a dedicated cabin crew member with Emirates, I have honed my skills in customer care and service excellence, and I am eager to bring this valuable experience to a new challenge in the real estate industry.
My role at Emirates has equipped me with the ability to navigate diverse and high-pressure situations while prioritizing customer satisfaction. Interacting with passengers from various backgrounds has strengthened my communication skills, adaptability, and attention to detail — qualities I believe are crucial in the dynamic field of real estate.
Working in the fast-paced aviation industry has instilled in me a deep sense of professionalism, dedication, and the importance of delivering exceptional service. I am confident that these attributes, combined with my passion for real estate, make me a strong candidate.
Overview
3
3
years of professional experience
Work history
Cabin crew
Emirates Airlines
Dubai
06.2023 - Current
- Regularly engaged with a diverse range of passengers, enhancing my ability to communicate effectively with individuals from various cultural backgrounds.
- Maintained calmness and composure during emergency situations.
- Administered first aid on passengers experiencing medical emergencies.
- Addressed questions and resolved issues and complaints.
- Supported passengers through emergency scenarios for safe outcomes.
- Delivered high-quality customer service, meeting the unique needs and preferences of passengers.
- Thrived in a fast-paced and dynamic environment, demonstrating adaptability to changing circumstances and schedules.
Sales assistant
JD Sports
Copenhagen
08.2020 - 05.2022
- Excellent interpersonal and communication skills for exceptional customer service
- Strong attention to detail in cash transactions and inventory management
- Works well under pressure, multitasking and staying composed
- Collaborative team player, driving store targets
- Adaptable problem solver, addressing unique customer needs.
SAS Lounge
Copenhagen
03.2021 - 10.2021
- Excellent communication and customer service skills assisting passengers at SAS Lounge
- Strong organizational abilities for efficient service delivery
- Attention to detail in maintaining a clean and comfortable environment
- Thrives in fast-paced environments, adept at multitasking and prioritizing
- Collaborative team player, ensuring a seamless lounge experience.
Education
Bachelor - European Business, English
Copenhagen Business School
06.2025
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Greve Gymnasium
06.2020
Skills
- Exceptional customer service
- Effective communication
- Teamwork and collaboration
- Adaptability and flexibility
- Problem-solving
- Time management
- Conflict resolution
- Resilience and calm under pressure
- Inclusivity and Cultural Awareness
Languages
English
Fluent
Arabic
Native
Danish
Native
German
Elementary
Spanish
Elementary
Timeline
Cabin crew
Emirates Airlines
06.2023 - Current
SAS Lounge
03.2021 - 10.2021
Sales assistant
JD Sports
08.2020 - 05.2022
Bachelor - European Business, English
Copenhagen Business School
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Greve Gymnasium
Interests
SUMMARY
, Passionate European Business student at Copenhagen Business School with a unique background (half Palestinian, half Egyptian). Eager to join Emirates as a Flight Attendant, bringing exceptional customer service, cultural sensitivity, and adaptability. A collaborative team player thriving in dynamic environments, ready to deliver outstanding service. Dedicated to providing exceptional inflight experiences with enthusiasm and adaptability.
Interests
SUMMARY
, Passionate European Business student at Copenhagen Business School with a unique background (half Palestinian, half Egyptian). Eager to join Emirates as a Flight Attendant, bringing exceptional customer service, cultural sensitivity, and adaptability. A collaborative team player thriving in dynamic environments, ready to deliver outstanding service. Dedicated to providing exceptional inflight experiences with enthusiasm and adaptability.
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