DIANA TAABU OSORE

• Provided information about facilities, entertainment options and rules and regulations to visitors.
• Conducted routine rounds through game room floor to check and test games.
• Operated point of sale terminal to complete customer transactions.
• Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
• Monitored tables for guest needs to identify customer service opportunities.
• Communicated proactively with guests to troubleshoot problems and provide guidance.
• Memorized games and rules to facilitate positive entertainment experience.

Key Contributions & Results:

• Ensured guests' satisfaction by resolving and taking appropriate actions on all guests’ complaints.

• Oversaw daily operations, including guest services, front desk, housekeeping, maintenance, ensuring high-quality

service standards are maintained.

• Maintained property’s level of cleanliness and sanitation (hygiene) in accordance with company standards by

conducting inspections and taking appropriate action.

• Ensured procedures for safety and security of guest belongings (e.g., lockers, left luggage etc.) were efficiently

followed.

• Managed and trained the team, night auditor and team of concierge, business center, reception and guest relation.

• Managed and monitored activities a team of [10] employees providing guidance, training, and performance

evaluations to foster a positive and productive work environment.

• Handled guest complaints and other related problems and monitored the security systems aiming to exceed guest

expectations and resolve issues to their satisfaction.

Key Contributions & Results:

• Provided a warm welcome to all schools and guests.

• Identified and escalated priority issues and where necessary, followed up guests concerns.

• Documented all customer interaction information according to standard operating procedures.

• Ensured accurate and timely filed all presented schools and guests documentation.

• Improved guest satisfaction and comfort, delivered a positive and timely response to guest enquiries and problem

resolution.

• Enhanced student's understanding of each segment of their tour.

• Answered any questions that students have about the content and tour experience.

Key Contributions & Results:

• Contacted potential clients to describe advertising opportunities. This usually took the form of cold calling over the telephone and also involved face to face contact at presentations, meetings and business lunches or dinners.

• Approached organizations and individuals to advertise on Tv, Radio, online, print and billboards.

• Contacted existing clients to arrange the placement and designed advertisements agreed on and ensured sustained

long-term relationship.

• Researched client needs and explained the benefits of buying advertising space, responding to any objections.

• Explained pricing costs to potential clients and negotiated fee if necessary.

• Managed account for existing client to ensure their needs were satisfied and they were happy with the service.

• Tracked purchases and kept record of sales, contacts and deals.