Dina Ejnayeh
Mirdif Hills, Dubai,United Arab Emirates
Summary
Highly organised and detail-oriented professional with experience in aviation operations, administration and customer service within fast-paced, multicultural environments. Proven ability to manage communication, coordinate schedules and handle sensitive information with accuracy and discretion. A proactive problem-solver with strong prioritisation and stakeholder management skills. Fluent in five languages, bringing a global mindset and excellent communication ability. Seeking to leverage strong organisational and administrative expertise within Emirates Aviation University.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
Senior Airport Services - Agent
The Emirates Group
Dubai, United Arab Emirates
12.2023 - Current
- Provided strong leadership, coaching and motivation to deliver excellent customer service.
- Coordinated check-in, boarding and transfer operations to ensure on-time departures.
- Proactively resolved operational issues to enhance passenger experience.
- Collaborated with cross-functional teams to ensure smooth flight operations.
- Monitored compliance and service standards to drive continuous improvement.
Special Education - Teacher
Green Leaves Early Childhood Center
Dubai, United Arab Emirates
02.2023 - 11.2023
- Maintained an organised and productive environment through structured approaches.
- Communicated effectively with children and parents using tailored methods.
- Demonstrated strong planning and organisational skills.
- Fostered collaboration and interpersonal skills.
Administrative Officer
De Voorzorg - National Health Insurance Agency
Antwerp, Belgium
08.2020 - 01.2021
- Managed administrative processes and records with high accuracy.
- Screened and handled incoming correspondence and communication.
- Maintained accurate documentation and ensured compliance.
- Coordinated with internal teams and external contacts to support operations.
Administrative & Reception Officer
Municipality Library of Antwerp (GOVT.)
Antwerp, Belgium
06.2018 - 07.2019
- Provided administrative support by managing records, calls and correspondence.
- Maintained accurate documentation with strong attention to detail.
- Performed front-desk and reception duties in a professional manner.
- Supported daily operations through effective organisation and communication.
Education
Bachelor of Education - Special Education
Karel De Grote University
Antwerp / Belgium 09.2017 - 06.2023
High School Diploma - Social and Technical Sciences
Sint-Jozefinstitute
Antwerp / Belgium 09.2010 - 06.2017
Skills
Communication & Coordination
Professional Communication (Verbal & Written)
Stakeholder & Client Liaison
Organisation & Administration
Administrative Coordination
Calendar & Schedule Management
Organisation & Time Management
Document & Filing Management
Data & Accuracy
Data & Record Management
Attention to Detail
Confidential Information Handling
Operational Effectiveness
Multitasking, Prioritisation & Problem Solving
Languages
- Dutch – Native
- English – Fluent
- Arabic – Fluent
- Spanish – Fluent
- French – Upper-Intermediate
Accomplishments
Awarded 7 Najm Awards (4 Appreciation, 3 Merit) for outstanding performance, including service excellence, handling operational disruptions, achieving top lounge sales performance and maintaining high professional standards.
Timeline
Senior Airport Services - Agent
The Emirates Group
12.2023 - Current
Special Education - Teacher
Green Leaves Early Childhood Center
02.2023 - 11.2023
Administrative Officer
De Voorzorg - National Health Insurance Agency
08.2020 - 01.2021
Administrative & Reception Officer
Municipality Library of Antwerp (GOVT.)
06.2018 - 07.2019
Bachelor of Education - Special Education
Karel De Grote University
09.2017 - 06.2023
High School Diploma - Social and Technical Sciences
Sint-Jozefinstitute
09.2010 - 06.2017