Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hassan Haji

Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated airfield operations expert with aviation industry experience. Proficient in airfield maintenance, aircraft fueling and aircraft ground handling operations. Talented at implementing new airfield operations protocols and enforcing compliance with aviation regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [ senior airport service agent] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3 years of experience in emirates . Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-motivated Developer adds high level of experience over more than 5 years collaborating and working on multiple web-based projects. Passionate, hardworking coder with penchant for developing customized interfaces that factor in unique demands for accessibility, reachability and security. Organized approach to meeting multiple, concurrent deadlines. Pulls from active knowledge of current technology landscape to promote best practices in web design. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Overview

4
4
years of professional experience

Work History

Senior Airport Services Agent

Emirates Airport Services
07.2021 - Current
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Used airline computer system to create airline tickets and boarding passes.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Produced and shared customer service reports to support management decision-making.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Led daily operational, safety and security meetings to maintain optimal controls.
  • Conducted educational workshops to spearhead employee training on available tools and optimal strategies.
  • Validated schedules for assigned department and monitored payroll.
  • Assisted in ordering merchandise to achieve minimum inventory consistent with good operations.

Archive Assistant

COMMERCIAL BANK OF DUBAI
12.2020 - 05.2021
  • Researched and recorded origins, provenance and historical significance of archival materials.
  • Developed classification systems to facilitate public access to archived materials.
  • Streamlined usage by creating organizational systems for newly digitized records and documents.
  • Evaluated [Number] records for accuracy, value and status of preservation.
  • Designed innovative and interactive exhibits to showcase newly procured and digitized items.

Customer Happiness Service

AMER DUBAI
06.2019 - 06.2020
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Documented problems and corrective actions to maintain records.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Education

Foundation - English Education

Higher Colleges of Technology Dubai
12.2018

High School Diploma -

Dubai Boys School For Secondary
06.2016

Skills

  • Passenger Assistance
  • Flight Management
  • Daily Reports
  • Issue Resolution
  • Documentation and Reporting
  • Problem-Solving
  • Lost Baggage Tracing
  • Decision-Making
  • [ ARABIC ] Fluency
  • Active Listening
  • Customer Service
  • Baggage Handling Procedures
  • Customer Relations
  • Coordination
  • Staff Training
  • Team Development
  • Positive and Constructive Feedback
  • Performance Evaluation
  • Leading Team Meetings
  • Time Management
  • Performance Management
  • Media Communications
  • Public Relations Strategies
  • Public Speaking

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Senior Airport Services Agent

Emirates Airport Services
07.2021 - Current

Archive Assistant

COMMERCIAL BANK OF DUBAI
12.2020 - 05.2021

Customer Happiness Service

AMER DUBAI
06.2019 - 06.2020

Foundation - English Education

Higher Colleges of Technology Dubai

High School Diploma -

Dubai Boys School For Secondary
Hassan Haji