Healthcare Operations & Hospital Administration
Dr. Divya V K BDS,MBA(Hospital Administration)
Clinic Operations Manager
Dubai
Summary
Dynamic Business Development Manager with 10 years of experience in driving revenue, building strategic partnerships, and expanding market reach. Expertise in identifying opportunities, leading sales initiatives, and fostering client relationships to achieve business goals.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Clinic Operation Manager
Zee Dent Polyclinic FZE
01.2025 - Current
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within the workplace.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
- Reduced operational expenses by renegotiating vendor contracts and optimizing resource allocation.
- Ensured regulatory compliance through meticulous record-keeping, documentation, and adherence to industry guidelines.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Maintained accurate inventory management to reduce waste while ensuring necessary supplies were readily available when needed.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Hired, trained and supervised employees to maintain team of high performers.
- Budgeted for resources to control expenditure and maximize profits.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
Orthodontic Scanner and Treatment Coordinator
Dr.Joy Dental Clinic
Dubai
06.2023 - 08.2024
- Taking pretreatment photos scans and records prior orthodontic treatment.
- Uploading patients photos and x rays in Invisalign doctors site.
- Keeping daily update on retainer ,Invisalign and braces tracker.
- Skilled in taking OPG , Lateral Cephalogram and CBCT and IOPAR.
- Proficient in placing attachments for invisalign and scaling before bonding brackets.
- Develop new customer development strategies to capture market channels and increase client penetration
- Implement and execute marketing activities to increase branding and recognition programs
- Build corporate relationships with customers and industry associations
- Suggest improvements in business strategies based on customer feedback mechanisms
- Expanded business development aligned to overall company goals
- Directed all meetings and produced presentations for clients
- Oversaw four departments with eleven Doctors, thirteen dental assistants, six receptionists, and two housekeepers
- Arranging and allocating tasks and responsibilities to employees
- Work with the purchasing team to coordinate the value and quality of the materials
- Work together with facility control to ensure that the organization's operations are conducted as efficiently as feasible
- Coordinate with the lab manager to ensure that the work is delivered on time and high caliber
- Assist the IT Manager in ensuring the safety of the business's computer systems and electronic data, as well as the creation and execution of specialized systems and the supervision of all computer-related operations
- Effective in D4W software, Practo management software, and SAP
- Efficient in handling Microsoft Office suit: Microsoft word, Microsoft excel, Microsoft PowerPoint, Microsoft outlook
- Verify that the organization's infection control, biohazard management, and DHA licenses are all up to date
- Makes certain that a company's patient and staff transportation needs are met effectively
- Has a part in finding the best candidates, educating them in accordance with the practice's standards, and keeping them engaged by providing possibilities for growth and incentive.
Business Development Manager/General Dentist
Dent home Dental Clinic
09.2017 - 04.2022
- Manage campaigns from start to finish, including budgeting, tracking performance, and analyzing results
- Monitor competitor activity and identify opportunities for improvement
- Establish relationships with potential clients and facilitate integration with partner service solutions
- Communicated with other corporate departments to develop effective business strategy
- Negotiated and closed deals, resulting in a 15% increase in revenue
- Managed customer accounts, ensuring high customer satisfaction and repeat business.
General Dentist and Clinic In Charge
Apollo White Dental clinic
09.2016 - 09.2017
- Identifying potential clients and markets for dental products or services
- Establishing and maintaining connections with dental professionals and clinics
- Developing plans to grow the business and increase sales
- Overseeing sales activities and ensuring targets are met
- Understanding industry trends and competitor activities.
General dentist
Cross Dental Care
09.2015 - 09.2016
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Designed crowns, bridges and dentures to address dental problems.
- Coordinated with dental laboratories for the fabrication of prosthetics and appliances.
- Performed varied dental procedures including extractions, root canals and cavity fillings.
- Performed dental procedures, including extractions and restorative work.
- Checked teeth for signs of decay with visual, manual and radiographic assessments.
- Interpreted X-rays to make accurate diagnoses and decisions about current treatments and outside referrals.
- Performed cleanings advised patients to improve dental hygiene.
- Implemented infection control protocols to maintain safe clinical environment.
- Improved patients' comfort with calm and professional care, explaining procedures, answering questions and carefully managing pain.
Education
MBA
Jaipur National University
04.2024 -
Rotary Endodontics -
Root Canal Point Academy
Kochi, India 09.2018 - 09.2018
Bachelor of Dental Surgery - September 2010 to May 2015
Rajiv Gandhi University of Health Sciences
Bangalore, IndiaSkills
Strategic Planning, Urgent care, Customer service
Patient care coordination,Patient education and counseling, Problem-solving
Healthcare administration, Operations management, Clinical management, Scheduling management
Recruitment and hiring
Marketing
Employee recruitment, Employee training, Teamwork
Records management, Revenue management
Back office, Profit and loss statements, Vendor relations
Additional Information
Visa Status: Spouse Visa
Nationality : Indian
Driving License: UAE License Holder
Covid Vaccination: Fully vaccinated
Affiliations
- Member of Indian Dental Association
- Basic life support -Valid
- Karnataka state dental council
- DHA Eligibility -Valid
Strength
- Leadership: True leader since School. Represented school body in discussions and school administration. Collaborated with faculty to implement new initiatives improving student engagement and participation. Led school team for events and activities.
- Target achiever : consistently met and exceeded the target goals.
- Revenue growth: Boosted annual revenue by 30% through acquiring new clients and entering new markets.
- Partnership: secured partnerships with major hospitals networks increasing service contracts by 25%
- Market expansion: expanded into 2 new regions growing clients based by 40% in the first year.
- Client retention: Improved client retention by 15% through new relationship management program.
Accomplishments
1)School Leader: 2006-2010 Bhavans Vidyashram Chelembra, India
2)Best Leader award 2010 Bhavans Vidyashram Chelembra, India
3)Target achiever: Consistently exceeded performance target.
4)Member of Indian Dental Association.
Personal Information
Education
Current
Languages
5,C1
Interests
Business Development in the Healthcare Sector
Patient Experience & Clinic Management
Healthcare Marketing & Branding
Team Leadership and Staff Development
Innovation in Dental and Aesthetic Services
References
References available upon request.
Timeline
Clinic Operation Manager
Zee Dent Polyclinic FZE
01.2025 - Current
MBA
Jaipur National University
04.2024 -
Orthodontic Scanner and Treatment Coordinator
Dr.Joy Dental Clinic
06.2023 - 08.2024
Rotary Endodontics -
Root Canal Point Academy
09.2018 - 09.2018
Business Development Manager/General Dentist
Dent home Dental Clinic
09.2017 - 04.2022
General Dentist and Clinic In Charge
Apollo White Dental clinic
09.2016 - 09.2017
General dentist
Cross Dental Care
09.2015 - 09.2016
Bachelor of Dental Surgery - September 2010 to May 2015
Rajiv Gandhi University of Health Sciences
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