NOUFAL NIYAS K.P
Clinic Operation Manager
Dubai
Summary
As a graduate in Business Administration and currently pursuing a Masters in Finance and Marketing, I have extensive experience in healthcare clinic operations. My expertise includes business development, people management, and revenue cycle management. Throughout my career, I have consistently achieved success in implementing operational processes, managing costs, and maintaining a sharp focus on P&L, quality, and safety. I excel in achieving win-win compromises, providing effective direction to teams, and managing both revenue and cost control. Additionally, I have a strong track record in controlling insurance rejections and developing action plans for alert doctors. With a deep commitment to team building, I am dedicated to driving organizational success and enhancing operational excellence.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Clinic Operation Manager
ASTER DM HEALTHCARE
Dubai
07.2022 - Current
- Identify and Evaluate performance target for the functional department against set target
- Overseeing daily operations, ensuring patient flow, adequate staffing and right fit of Doctors
- Achieve overall profitability and unit objectives in terms of Revenue, Gross Profit, Sales, Brand image and Market presence
- Ensure all the operational protocols and standards are implemented and SOPs are adhered to
- Support the management in overall functioning of the medical center and assist management in all medical and Physician related concerns at the unit level
- Supports an environment that allows staff to acquire skills, identify and develop new ideas that ensures commitment to the organizational goal
- Participate in the budget preparations and budget control for clinic
- Address the immediate legal and ethical dilemmas in professional, collaborative manner and refers to the relevant person for action
- Lead role in managing disasters and incidents as per organization's policy and procedures
- Developing procedures to deliver optimum patient care
- Participate in the hiring process for clinic staff and organize orientation and training programs for employees
- Provide support to other units within the company during annual leave period of Clinic Manager
- Implementing cost effective strategies to improve clinic profitability
- Coordinate with marketing and BD to identify relevant target and true potential of clinic for customization of activities and to monitor result
- Locum Doctors scheduling
- Take ownership of personal Development to improve knowledge, experience, and skills of self
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- P&L
Senior Associate Customer Service Executive
ASTER DM HEALTHCARE
07.2019 - Current
- Acting Unit In Charge in absence of UIC
- Coordinate and schedule appointments for patients. Manage the appointment book to optimize the schedule and reduce wait times
- Provide excellent customer service by addressing patient inquiries, concerns, and complaints
- Collect and process payments, co-pays, and other fees
- Supporting Clinic in Charge for smooth operation of the clinic,collaborate with other administrative and clinical staff to ensure efficient operations
- Conducting Medical campaigns and other marketing activities
- Handle emergency situations calmly and efficiently,follow established protocols for emergencies and direct patients accordingly
- Meeting corporate and creating corporate tie ups
- Health package sales including self-pay and insurance packages
- Doctors and staffs Duty roaster update in oracle
- Leading Huddle meetings
- Maintaining quality of service by observing and reporting incidents within the clinic
- Maintaining NPS score by delivering the best service to patients and collecting feed back
- Listening to Doctors suggestion and concerns and arranging support
- Daily briefing to cluster Manager
Marketing Executive
Sabari Distribution PVT LTD
07.2017 - 12.2018
- Company Overview: (The Clorox USA)
- Conduct market research to identify trends, consumer behavior, and competitive landscape,Analysed market data to develop targeted strategies for product positioning and market penetration
- Deliver persuasive and effective sales presentations to potential clients, showcasing the benefits of products or services
- Stay informed about the features and benefits of the products or services being offered to effectively communicate with clients
- Set and achieve sales targets and quotas within specified time frames
- Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for growth
- Generate ideas for sales Maximization
- Follow up with supply chain team to ensure the on time delivery of the products
- On time bill collections
Education
MBA - Specialized in Finance & Marketing
INSPIRE UNIVERSITY COLLEGE
RABINDRANATH TAGORE UNIVERSITY 04.2023 - Current
Bachelor of Business Administration - Logistics
CMS INSTITUTE OF MANAGEMENT AND TECHNOLOGY
Coimbatore, Tamilnadu 01.2014 - 01.2017
Higher Secondary-Plus Two - Commerce Stream
FAROOK HIGHER SECONDARY SCHOOL
Calicut, Kerala 01.2012 - 01.2014
Skills
Team leadership
Projects
RCM & Operation Spoc.
Acting as a Spoc for the territory to control Insurance rejections and on time bill closure, Identifying and rectifying revenue leakages etc.
Personal Information
- Notice Period: One Month
- Date of Birth: 02/21/95
- Gender: Male
- Nationality: Indian
- Driving License: Valid UAE Driving License
- Marital Status: Married
Timeline
MBA - Specialized in Finance & Marketing
INSPIRE UNIVERSITY COLLEGE
04.2023 - Current
Clinic Operation Manager
ASTER DM HEALTHCARE
07.2022 - Current
Senior Associate Customer Service Executive
ASTER DM HEALTHCARE
07.2019 - Current
Marketing Executive
Sabari Distribution PVT LTD
07.2017 - 12.2018
Bachelor of Business Administration - Logistics
CMS INSTITUTE OF MANAGEMENT AND TECHNOLOGY
01.2014 - 01.2017
Higher Secondary-Plus Two - Commerce Stream
FAROOK HIGHER SECONDARY SCHOOL
01.2012 - 01.2014
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