SINGING
EBIN ALEX
SALES ASSOCIATE
DUBAI
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Associate
EMIRATES NATIONAL OIL COMPANY
Dubai
03.2017 - 03.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Call Center Customer Service Representative
FIRST SOURCE
KOCHI
12.2015 - 10.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
MEP Supervisor
TITC
DOHA
08.2014 - 08.2015
- Communicated with stakeholders on job milestones.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Operated heavy equipment on daily basis.
- Trained workers in proper methods, equipment operation and safety procedures.
- Sourced suppliers and purchased necessary materials for work.
QC Inspector
TR ENGINEERS
GURGAON ,NEW DELHI
07.2012 - 08.2013
- Proposed and implemented improvements to reduce errors and rejected items.
- Documented findings and generated reports with data and recommendations.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Inspected products, components and materials for defects and compliance with tolerance standards.
- Operated, calibrated and maintained testing equipment.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Performed visual inspections and non-destructive tests where appropriate.
- Created and deployed best practices to improve efficiency and reduce defects.
Education
Associate of Science - Mechanical Engineering
DIPLOMA iN MECHANICAL ENGINEERING
Kottayam 05.2009 - 05.2012
GED -
ESWARA VILASOM HIGHER SECONDARY SCHOOL (+2)
KOLLAM ,KERALA ,INDIA 03.2007 - 03.2009
High School Diploma -
ST'MARYS HSS
KOLLAM ,KOTTARAKARA 03.2006 - 03.2007
Skills
Sales expertise
Additional Information
PERSONAL DETAILS
● Date of Birth : 03/04/1991
● Father’s Name : Alex K
● Marital Status : Married
● Address : Kunnuvila Puthen Veedu
Thrikkannamangal
Kottarakkara PO
691506, Kerala, India
● Passport Number : V6426355
● Visa Status : VISIT VISA
● Current Location : Al Quoz, Dubai
Interests
READING
WRITING
PHOTOGRAPHY
TRAVEL
Timeline
Sales Associate
EMIRATES NATIONAL OIL COMPANY
03.2017 - 03.2022
Call Center Customer Service Representative
FIRST SOURCE
12.2015 - 10.2016
MEP Supervisor
TITC
08.2014 - 08.2015
QC Inspector
TR ENGINEERS
07.2012 - 08.2013
Associate of Science - Mechanical Engineering
DIPLOMA iN MECHANICAL ENGINEERING
05.2009 - 05.2012
GED -
ESWARA VILASOM HIGHER SECONDARY SCHOOL (+2)
03.2007 - 03.2009
High School Diploma -
ST'MARYS HSS
03.2006 - 03.2007
Similar Profiles
Mohamed Ijas AMohamed Ijas A
Sales Specialist at Emirates National Oil Company LLC, ENOCSales Specialist at Emirates National Oil Company LLC, ENOC
MOHAMMED ALMATROOSHIMOHAMMED ALMATROOSHI
Corporate Relationship Analyst (Business Analyst) at Emirates National Oil Company LLC, ENOCCorporate Relationship Analyst (Business Analyst) at Emirates National Oil Company LLC, ENOC
Tetteh-wayoe LovelaceTetteh-wayoe Lovelace
AUTO MECHANICAL TECHNICIAN at Emirates National Oil companyAUTO MECHANICAL TECHNICIAN at Emirates National Oil company