Edmund Imperial Manilay

Experienced hospitality professional with a strong background in high-volume dining environments, specialising in customer service, inventory management, and team coordination. Adept at utilising point of sale systems, managing rush hour pressure, and tailoring customer experiences to ensure exceptional service standards. Skilled in event coordination, dietary communication, and restaurant layout understanding, with expertise in visual merchandising and high-ticket item selling. Demonstrates proficiency in conflict resolution, proactive guest engagement, and staff rota coordination while maintaining cleanliness standards and dining etiquette excellence. Committed to enhancing operational efficiency and delivering memorable dining experiences through effective leadership and meticulous attention to detail.

Experienced Senior Waiter with knack for creating welcoming dining experiences and leading team to deliver exceptional service. Driven by love for hospitality, consistently implemented customer feedback to improve service quality and increase repeat patronage. Known for fostering collaborative work environment and mentoring junior staff to enhance overall team performance.