Eleazer Marcos
Head Barista
Ain Abu Dhabi,UAE
Summary
Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Head Barista
Vue Cafe
Al Ain, United Arab Emirates
06.2019 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Designed and adjusted work schedules to meet business demands.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Skills
Coffee grinding
Coffee machinery
Multitasking Abilities
Flexible and Adaptable
Timeline
Head Barista
Vue Cafe
06.2019 - Current