Elhaj Mohamed
Sharjah,UAE
Summary
Experienced professional with focus on network and systems engineering. Specialises in optimising network performance and maintaining system integrity through advanced troubleshooting and security measures. Capable of enhancing system reliability and supporting business operations through innovative solutions and proactive maintenance.
Overview
5
5
years of professional experience
Work history
IT Support Engineer
Globalise international
Dubai, UAE
09.2022 - Current
- Managing Microsoft Azure and configuration mail accounts for end users.
- Supported various operating systems and server technologies.
- Understand all the department's working procedures and carry out the responsibilities as assigned.
- Configuring and deploying new computers, networks, printers, and software.
- Installing updates, known as patches, software, and utilities for the printers.
- Verify that IT systems abide by all applicable laws and guidelines.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
- Sourced cost-effective resources from approved vendors and contractors.
- Participated in team meetings contributing valuable insights into improving IT processes.
Network & Network Security Engineer
AZ Technology Co. Ltd.
Khartoum, Sudan
10.2020 - 02.2022
- Responsible for working as part of a team that is continually improving the way it delivers its IT and networking services
- Providing network support to complex WAN and LAN networks
- Prioritizing and troubleshooting complex networks and systems
- Monitor, install, upgrade, configure & troubleshoot production and corporate network issues
- Worked on firewalls: Stormshield, FortiGate
- Provided Level-2/3 support and troubleshooting to resolve issues
- Implementation & migration security devices
- Enhanced network security by implementing advanced firewall configurations.
- Maintained network stability through consistent monitoring and troubleshooting efforts.
Education
Bachelor of Engineering - Electronic Systems Software Engineering
University of Science and Technology
2014 - 2019
Skills
- Problem solving
- CCNA & CCNP
- Adaptability to technology changes
- Cloud computing
- Network Infrastructure
- Communication
- NSE4
- JUNIPER
- Firewall administration
- Critical thinking
- Collaboration
- VoIP design
- Resilience in high-pressure
- CCTV Systems
- Technical documentation writing
- PYTHON
- Networking
- Office 365
- Virtualisation tools usage
- Remote technical support
- Infrastructure planning and design
Languages
English
Arabic
Personal Information
Timeline
IT Support Engineer
Globalise international
09.2022 - Current
Network & Network Security Engineer
AZ Technology Co. Ltd.
10.2020 - 02.2022
Bachelor of Engineering - Electronic Systems Software Engineering
University of Science and Technology
2014 - 2019
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