Elissar Ibrahim
Dubai
Summary
Proven in enhancing guest satisfaction and building lasting relationships, I leveraged strong empathy and exceptional communication at Doors Dubai Mall to address concerns and maximize enjoyment. Skilled in complaint handling and multitasking, I consistently improved customer experiences, demonstrating a keen attention to detail and a results-driven approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Relations Hostess
Doors Dubai Mall
01.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong rapport with regular customers through engaging conversations and thoughtful gestures.
- Served as a knowledgeable resource for local activities, attractions, dining options, maximizing guests'' enjoyment of their stay in the area.
- Managed high-pressure situations for improved customer experiences during peak hours.
Sales Associate
J & N
01.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Stretch Retail
01.2018 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Education - French Teacher Education
Lebanese University
UNESCO Beirut10.2023
Bachelor of Education - Social Studies Teacher Education
Lebanese University
UNESCO Beirut09.2022
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Complaint Handling
- Time Management
- Attention to Detail
- Multitasking Abilities
Certification
ILETS certification
Languages
Arabic
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Turkish
Intermediate (B1)
Timeline
Guest Relations Hostess
Doors Dubai Mall
01.2024 - Current
Sales Associate
J & N
01.2023 - 01.2024
Sales Associate
Stretch Retail
01.2018 - 02.2022
Bachelor of Education - French Teacher Education
Lebanese University
Bachelor of Education - Social Studies Teacher Education
Lebanese University
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