ELLEN ANAMUAH-MENSAH
Dubai,United Arab Emirates
Summary
Experienced aviation professional with expertise in luggage handling, aviation regulations, and flight safety training. Demonstrates proficiency in seat allocation management, boarding process supervision, and announcement scripting, ensuring seamless passenger experiences. Skilled in maintaining professional appearance standards and cabin cleanliness while excelling under pressure during international travel operations. Committed to upholding safety protocols and delivering exceptional service within the aviation industry.
Overview
2027
2027
years of professional experience
3
3
years of post-secondary education
Work history
Waitress
LOMA
Dubai, UAE
- Supported training initiatives for new waitstaff to enhance team efficiency.
- Coordinated effectively with kitchen staff to optimise workflow during peak periods.
- Facilitated customised services for special events to meet diverse client needs.
- Assisted in managing inventory to streamline overall restaurant operations.
- Utilised communication skills to address and resolve customer complaints promptly.
- Executed accurate food and drink orders to enhance customer satisfaction levels.
- Proactively attended to customer needs to ensure a first-class waiting experience.
SALE AGENT
SHAKAWAKA
Dubai-Marina, Dubai
2022.10 - 2026.06
- Assisted in optimising sales processes to boost team efficiency.
- Supported team members in learning effective upselling and cross-selling practices to increase customer satisfaction.
- Aided in the implementation of CRM systems for better data handling and customer interactions.
- Facilitated high-performing sales teams in reaching set targets.
- Coordinated administrative operations for front-line sales teams effectively.
- Managed over 50 customer inquiries per day.
Education
Diploma - Hospitality Management
University of Cape Coast
Ghana 2018.09 - 2021.06
Skills
- Luggage handling expertise
- Aviation regulations knowledge
- Flight safety training and demonstration
- Stress tolerance
- Seat allocation management
- International travel experience
- Cabin cleaning efficiency
- Announcement scripting skills
- Professional appearance maintenance
- Boarding process supervision
Languages
English
Fluent
Affiliations
- Volunteering / Community Involvement
- Sports / Fitness
- Reading / Personal Development
Timeline
SALE AGENT
SHAKAWAKA
2022.10 - 2026.06
Diploma - Hospitality Management
University of Cape Coast
2018.09 - 2021.06
Waitress
LOMA