ERICK MWAILA MDAMU
Assistant Restaurant Manager
Dubai,U.A.E
Summary
Well-trained Assistant Restaurant Manager promoting 6+ years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Restaurant Manager
Saif Belhasa Holdings - Fauchon Paris
Dubai
12.2021 - 11.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
Restaurant Supervisor
Armed Forces Officers Club And Hotel
Abu Dhabi
06.2021 - 12.2021
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Head Waiter
Mohamed Hilal Group
Abu Dhabi
02.2019 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
Waiter
Mohamed Hilal Group
Abu Dhabi
12.2016 - 02.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Diploma - Hospitality Administration And Management
Mt. Kenya University
Nairobi 01.2009 - 12.2011
Secondary School Certificate - Secondary Education
Moi High School
Voi 01.2002 - 11.2005
Skills
Operations management
Certification
Certified PIC( person in charge), TSI Quality Services
Timeline
Certified PIC( person in charge), TSI Quality Services
08-2026
Assistant Restaurant Manager
Saif Belhasa Holdings - Fauchon Paris
12.2021 - 11.2022
Restaurant Supervisor
Armed Forces Officers Club And Hotel
06.2021 - 12.2021
Head Waiter
Mohamed Hilal Group
02.2019 - 05.2021
Waiter
Mohamed Hilal Group
12.2016 - 02.2019
Diploma - Hospitality Administration And Management
Mt. Kenya University
01.2009 - 12.2011
Secondary School Certificate - Secondary Education
Moi High School
01.2002 - 11.2005
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