ERICK MWAILA MDAMU
Assistant Restaurant Manager
Dubai,U.A.E
Summary
Well-trained Assistant Restaurant Manager promoting 6+ years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Assistant Restaurant Manager
Saif Belhasa Holdings - Fauchon Paris
Dubai
12.2021 - 11.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained and supervised staff.
Restaurant Supervisor
Armed Forces Officers Club And Hotel
Abu Dhabi
06.2021 - 12.2021
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
Head Waiter
Mohamed Hilal Group
Abu Dhabi
02.2019 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
Waiter
Mohamed Hilal Group
Abu Dhabi
12.2016 - 02.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Diploma - Hospitality Administration And Management
Mt. Kenya University
Nairobi 01.2009 - 12.2011
Secondary School Certificate - Secondary Education
Moi High School
Voi 01.2002 - 11.2005
Skills
Operations management
Cost-controls
Point of Sale (POS) system operation
Food service background
Kitchen equipment operation and maintenance
Inventory control and record keeping
Staff Management and scheduling
Recruitment
Certification
Certified PIC( person in charge), TSI Quality Services
Timeline
Certified PIC( person in charge), TSI Quality Services
08-2026
Assistant Restaurant Manager
Saif Belhasa Holdings - Fauchon Paris
12.2021 - 11.2022
Restaurant Supervisor
Armed Forces Officers Club And Hotel
06.2021 - 12.2021
Head Waiter
Mohamed Hilal Group
02.2019 - 05.2021
Waiter
Mohamed Hilal Group
12.2016 - 02.2019
Diploma - Hospitality Administration And Management
Mt. Kenya University
01.2009 - 12.2011
Secondary School Certificate - Secondary Education
Moi High School
01.2002 - 11.2005