Essam ZAYED
Dubai,Dubai
Summary
Professional Sales Executive with 10 years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
8
8
years of professional experience
Work history
Senior Sales Executive
ALAMAID Showroom
Riffa, Bahrain
2022.12 - 2023.08
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Delivered outstanding after-sales care through regular communication with customers.
- Greet customers warmly as they enter the dealership or showroom.
- Engage with customers to understand their needs, preferences, and budget constraints.
- Build rapport and establish trust with customers to enhance the sales process.
- Acquire in-depth knowledge of the vehicles available for sale, including features, specifications, and pricing.
- Conduct comprehensive product demonstrations and test drives to showcase vehicle performance and features.
- Highlight the unique selling points and benefits of each vehicle to prospective buyers.
- Guide customers through the sales process from initial inquiry to vehicle delivery.
- Provide accurate and transparent information regarding pricing, financing options, and incentives.
- Negotiate sales terms, including price, trade-in value, and financing arrangements, to reach a mutually beneficial agreement.
- Close sales efficiently while adhering to company policies and procedures.
- Complete all necessary paperwork accurately and in a timely manner, including sales contracts, finance applications, and vehicle registration documents.
Sales Supervisor
DRIVE MAX SHOWROOM
Riffa, Bahrain
2020.10 - 2021.09
- Organized and coordinated sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Analyzed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Collected customer and market feedback and reported information to company leadership.
- Supervised operations of 15 person sales teams, achieving improvements in productivity rates by tackling process inefficiencies.
- Contributed to management decision-making relating to existing sales operations and business strategy.
- Audited team outputs and service delivery to achieve Quality Assurance goals.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Stay updated on industry trends, new vehicle models, and competitive offerings.
- Seek opportunities for ongoing training and professional development to enhance sales skills and product knowledge.
Senior sales executive
SCOOP SHOWROOM
Riffa , Bahrain
2018.02 - 2019.02
- Processed orders and recorded transactions accurately.
- Identified prospect needs and offered appropriate products and services.
- Liaised with suppliers and product manufacturers to action customer feedback improvements.
- Spearheaded multiple high-quality marketing campaigns to increase brand recognition among key audiences.
- Detailed and demonstrated products' characteristics and functions.
- Managed client relationships from early stages of sales process through to post-sales
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Broadened customer bases to meet demanding sales territory targets.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Increased revenue through upselling and consistent contract renewals.
Sales executive
Toyota
Jeddah , KSA
2015.03 - 2017.12
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built rapport with new and existing customers to boost client retention.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Inspected products for damages and expiry dates before processing refunds.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Generated sales forecasts to inform resource allocation and project management.
- Built long-term relationships with customers and generated referrals from existing clients.
- Analysed industry and competitor trends to enhance sales strategy.
Education
Bachelor's degree - Tourism and Hotels
Alexandria University
EgyptSkills
- Client portfolio development
- Target Account List (TAL) development
- CRM Software proficiency (Zoho, Odoo)
- Field sales visits
- Product and service knowledge
- Sales closing techniques
- AAutomotive Market Assessment
Languages
Arabic
Native
English
Advanced
Timeline
Senior Sales Executive
ALAMAID Showroom
2022.12 - 2023.08
Sales Supervisor
DRIVE MAX SHOWROOM
2020.10 - 2021.09
Senior sales executive
SCOOP SHOWROOM
2018.02 - 2019.02
Sales executive
Toyota
2015.03 - 2017.12
Bachelor's degree - Tourism and Hotels
Alexandria University