Salah Khalifa

Dubai,United Arab Emirates

Summary

Proactive individual eager to gain experience in customer service. Demonstrates strong organizational and time management skills, consistently meeting deadlines. Quick learner adept at thriving in fast-paced environments. Effective communicator with strong interpersonal skills.

Overview

years of professional experience

Work history

Customer service officer

Emirates Group (Dnata)

Dubai

01.2016 - 12.2018

Demonstrated leadership in group and team environments to achieve objectives.
Communicated effectively with passengers while liaising with multiple airlines.
Thrived under pressure, managing diverse aviation-related challenges.
Followed company guidelines to ensure consistent quality of service.
Improved customer satisfaction by providing prompt and efficient service.
Promoted a welcoming atmosphere, leading to increased return customers.
Assisted colleagues during peak hours, ensuring overall productivity of the team.
Maintained up-to-date knowledge about products and services, assisting in informed decision making.
Utilized strong communication skills for handling customer complaints effectively.

Customer service representative

emirates aluminum ( EMAL)

Dubai

01.2014 - 01.2016

Education

High School Diploma -

international school

uae

Skills

Multidisciplinary teamwork
Customer Service
Team player

Complaint management
Microsoft Office Suite

Languages

Arabic

Native

English

Fluent

Urdu

Beginner

References

References available upon request.

Timeline