Faiza Maryam Shaban

• Working with Sutra Services for UAE Clients

Acting Talent Director

· Redesigning a decade old informal review process. Outputs include new KPI process, new grading structure and competency framework Succession Planning, training plans and total rewards recommendations.

Regional HR Setups

· Led the UAE HR and office setup, building and managing from scratch HR life cycle by aligning local office to Central policy and procedures, overseeing critical every day cases (Performance issues, Labour Law advice). Supported the Office and HR compliance of the UAE office Quality Management.

Policies and Procedures

· Created Performance Management policy, and the Re-design of Company’s HR recruitment procedure, and payroll process. All procedures compliant to UAE labour laws.

HR Systems

· Enhancing Employee Data, offering detailed analysis report of multiple system integration with HR data, and recommending extensive data clean-up plan. Leading the design and implementation of system-based Performance Management Review Cycle that will monitor the alignment success of company yearly objectives,monitoring and analyzing Learning Objectives requirements.

Developed HR operations

· From scratch, to match the requirements of international business strategy. (HR Policies, HR Letters, HR Forms, Ready to Use Templates, salary and Annual Leave calculators)

• Helping with various arrangements internally, from travel to processing expenses
• Making Payrolls, salary slips
• Excellent Knowledge of WPS rules
• Drafting job descriptions, screening applicants respond to employees and managers queries and resolve issues
• Issue visas from Dubai, Abu Dhabi and Sharjah immigration
• Work on MOHRE Tasheel system
• Contract renewal, contract modification in MOHRE
• Issuing labor card, Renew Labor card from MOHRE
• Renew visas from immigration
• Keeping records of staff insurance and get it renewed in due time
• Updating databases internally, such as sick and maternity leave
• Taking care of visa expire, passport expiries Labor Cards Expires
• Recruitments

• Administration and tracking of new staff visas
• Coordinate medical examinations
• Coordinate biometric assessments
• Facilitate relevant typing
• Administrate medical and malpractice insurance
• Track expiry dates of legal registrations
• Fielding of all HR requests to relevant departments
• Administrate Certificate of Employment requests
• Maintain staff files
• Maintain and update files on employee records, legal documents and other personnel matters, efficiently and confidentiality
• Maintains effective communication at all levels of management and staff
• Analysis, respond to and resolve recruitment issues
• Maintain pay plan and benefits program.

• Maintain staff by recruiting, selecting, orienting and training employees
• Preparing and amending where necessary HR documents, i.e., employment contracts and recruitment guides
• Reviewing and renewing company policies and legal compliance
• Reporting regularly on HR metrics, such as company turnover
• Being the first point of contact for employees on any HR related queries
• Assisting with payroll by providing the department with relevant employee information, i.e., holiday and sick days taken
• WPS Knowledge
• Helping with various arrangements internally, from travel to processing expenses
• Setting up the weekly, monthly, quarterly procurement plan.

• Conduct Team Meetings and counseling sessions
• Conducting formal and informal training to enhance their product knowledge
• Measuring & monitoring Quality Assurance regarding services
• Conduct different kinds of Tele Surveys which help to improve services
• Provide online resolution to costumer’s problem
• Record costumers complains data and send to the concern departments

• Operating System & Environment: Microsoft window 98, 2000 and XP Server and Professional
• Software: Hands on Knowledge of Microsoft Office
• Internet & Hardware: User level exposure towards Internet and Hardware
• Conduct employee orientation and facilitate new corners joining formalities Maintain and
• Regularly update master database (personal file, personal database) of each employee,
• Check travel and tourexpenses & contractor bills and record in relevant software for timely credit of the amount into employee's accounts
• Closing (Maintained of accounts, preparing journal ledger and vouchers
• Enter daily expenses freights wage etc
• Payroll, salary slips
• Conduct exit interviews for employees and record them accordingly
• Review job descriptions for all positions at regular intervals and update them in consultation with the respective Managers
• Engage with employees and a regular basis to understand the motivation levels of people in the organization
• Keeping records of staff insurance and get it renewed in due time
• Conduct first round of telephonic interview for the candidates to schedule interviews
• HOBBIES photography, cooking, travelling