Faizi Khan
Dubai,UAE
Summary
A versatile skill-set, focused-driven on an individual with a years' experience in delivering exceptional customer service. High integrity, strong willingness to learn and grow, thirst for knowledge, opportunity seeker. A passionate hotelier with a strong Hilton background. I am privileged to be part of the most iconic, ultra-luxury hotel brands.
Overview
2
2
years of professional experience
Work History
Bell Attendant
Habtoor Palace LXR Hotels & Resorts
11.2021 - Current
- Greeting arriving guests and retrieving their luggage
- Escorting guests to their rooms, explaining the room facilities
- Deliver luggage, messages and packages to guests and toundertake various other requests in order to ensure their comfort
- Transport departing guests, luggage from the room to the lobby, ensuring that the guest has verified that all luggagehas been accounted for
- Assist with keeping lobby area clean and orderly
- Ensure that luggage has been stored safely according toprescribed procedures
- Provide gracious, attentive, and friendly service
- Other duties as required.
Receiving clerk Training
Habtoor Palace
Dubai, UAE
09.2023 - 09.2023
- Received and signed for deliveries, accurately documenting [Type] paperwork.
- Maintained detailed recordings of incoming shipments and monitored discrepancies using software.
- Collaborated with to file expectant deliveries.
- Owned complete return procedures for unsatisfactory [Product or Service] in accordance with quality control procedures.
- Promptly processed returns for incorrect and faulty products.
- Maintained positive working relationships by proactively communicating shipping delays or errors with vendors using.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Labelled incoming deliveries and clearly assigned storage areas.
- Reduced waiting times through effective time and resource management.
Intership
Habtoor Palace
Dubai, UAE
11.2021 - 11.2022
- Monitored curriculum database to maintain accurate training records.
- Collaborated with HR to develop training and initiatives.
- Corresponded with attendees and department representatives by phone, email or memos regarding upcoming training programs.
- Researched latest requirements to keep abreast with trends.
- Participated in meetings to discuss announcements and developments.
- Planned and facilitated training programs, workshops and webinars for personnel.
- Executed online training surveys to evaluate performance, track performance and obtain feedback.
- Created and managed training schedules for company departments.
- Provided certificates of completion and gifts for training attendees.
- Monitored attendance and evaluated completion of training to determine absentees or late attendees.
- Drafted and distributed agendas, instruction materials and evaluation forms before training sessions.
- Registered and scheduled newly hired interns to engage in training sessions.
- Collated materials and utilised documents applicable for training programs.
Education
Diploma - Hotel Management
Inspire living management academy
2020
Bachelor Of Science - undefined
CSJM University
2019
Intermediate - undefined
U.P. Board
2015
undefined
U.P. Board
2013
Skills
- Lobby maintenance
- Luggage storage and retrieval
- Luggage storage
- Luxury guest experience
- 5 star customer service
- Complaint handling
- Room features knowledge
- VIP service arrangements
Additional Information
- Interests Listening Music Exploring City
Languages
English
Intermediate
Timeline
Receiving clerk Training
Habtoor Palace
09.2023 - 09.2023
Bell Attendant
Habtoor Palace LXR Hotels & Resorts
11.2021 - Current
Intership
Habtoor Palace
11.2021 - 11.2022
Diploma - Hotel Management
Inspire living management academy
Bachelor Of Science - undefined
CSJM University
Intermediate - undefined
U.P. Board
undefined
U.P. Board
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