MAY MYAT NOE
Dubai,DU
Summary
Driven professional with a proven track record at Habtoor Palace Dubai, excelling in high-class guest services and efficient work ethic. Demonstrated ability to enhance customer satisfaction and teamwork, seamlessly integrating excellent customer service with effective communication. Skilled in managing high-pressure situations and coordinating seamless guest experiences, significantly contributing to operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lobby Hostess
Habtoor Palace Dubai, LXR Hotels & Resorts
11.2023 - Current
- Greeting guests as they arrive makes a great first impression and help them to feel at home
- Greet all guests and assist with check-in and check-out, offering welcome beverages and towels
- Coordinating with Guest Relation team and prepare for welcome beverages (such as Arabic coffee, Fresh juices, Dates Etc...)
- Ensuring and providing flawless, professional and high class guest services experiences
- Listen to the guests and anticipate their needs. To new guests, always offer to show the venues and facilities of the hotel. For frequent guests, offer to remind them about our venues and facilities
- Maintains a constant presence at the lobby of the hotel to handle all guests questions and concerns
- Ensuring guest satisfaction throughout their stay and ask them to give their feedback
Waitress
Habtoor Palace Dubai, LXR Hotels & Resorts, UAE
12.2022 - 10.2023
- Greet and escort customers to their tables, Handled high- pressure situations with composure, maintaining excellent service standards even during busy shifts
- Present menu and provide detail information, Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Take accurate f&b order using a POS ordering software, collect bill payments, Doing cashier at closing time
Guest Relations Officer
Myanmar Airways International, Yangon, Myanmar
04.2018 - 07.2022
- Managed the daily schedule flight and Special Charter flight( such as VIP, Presidential Special Flight) ensuring exceptional service levels were met at all times. Working energetically and cooperative with local authorities especially Police, Custom, Immigration and Department of civil aviation
- Greeted and assisted guests, provided check in services and guests upon arrival, issuing tickets, accepted baggage, handling passenger queries, catering, planning, monitoring and controlling airline flight operations followed by IATA guidelines
- Coordinated special requests from guests, including transportation arrangements, Verified boarding pass, passport, checked valid visa status for concern countries, seats allocations and provided all the necessary duties to ease of boarding process.
Education
Bachelor of Arts - English Language And Literature
University of Yangon
Myanmar03.2012
Skills
- Efficient work ethic
- Excellent customer service
- Teamwork and Collaboration
- Effective Communication
Certification
- Customer Service Courses (Malindo Air, Indonesian Lion Air Group) Sep 2020- Oct 2021 , (Myanmar Airways International, Yangon, Myanmar) Apr 2018- Mar 2019 , (Thai Lion Air, Indonesian Lion Air Group) Jun 2021- May 2022
- Management Course ( Myanmar Airways International, Yangon, Myanmar) Mar 2020- May 2022
Additional Information
Whatsapp : 971502518452
Languages
English
Burmese
Timeline
Lobby Hostess
Habtoor Palace Dubai, LXR Hotels & Resorts
11.2023 - Current
Waitress
Habtoor Palace Dubai, LXR Hotels & Resorts, UAE
12.2022 - 10.2023
Guest Relations Officer
Myanmar Airways International, Yangon, Myanmar
04.2018 - 07.2022
Bachelor of Arts - English Language And Literature
University of Yangon
- Customer Service Courses (Malindo Air, Indonesian Lion Air Group) Sep 2020- Oct 2021 , (Myanmar Airways International, Yangon, Myanmar) Apr 2018- Mar 2019 , (Thai Lion Air, Indonesian Lion Air Group) Jun 2021- May 2022
- Management Course ( Myanmar Airways International, Yangon, Myanmar) Mar 2020- May 2022
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