Faleha Khan
Dubai
Summary
Dynamic Front Office Supervisor with strengths in team leadership and operational excellence. Manages front office operations, enhancing guest experiences through effective staff supervision. Resolves customer complaints swiftly, ensuring high levels of guest satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Radisson blu media city
Dubai, Uae
11.2024 - Current
- Supervised front office operations, providing leadership to a team of receptionists and administrative staff.
- Handled customer complaints, resolving issues promptly to maintain high levels of guest satisfaction.
- Coordinated room allocations, taking into account guest preferences and special requests.
- Promptly and efficiently resolved guest complaints, appropriately compensating customers.
Front Desk Receptionist
Radisson blu media city
Dubai, Uae
04.2023 - 11.2024
- Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
- Maintained a tidy reception area, ensuring a welcoming environment for all guests.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Participated in training sessions to improve skills and stay updated on hospitality best practices.
Front Desk Receptionist
Radisson blu mysore
Myosre
01.2022 - 03.2023
- Operated multi-line telephone system to take messages, give information and direct callers.
- Updated office financial records with new payments and adjusted balances in [Software].
- Responded to guest complaints with empathy, offering practical solutions to enhance their stay.
Education
Bachelor of Business Administration - BBA - Toursim and hospitality
Pooja Bhagavat Memorail mahajana post graduate
Mysore01-2023
Skills
- Customer service
- Conflict resolution
- Booking management
- Hospitality software
- Up-sell program development
- Night auditing
- Staff training
- Problem solving
Languages
English
Advanced
C1
Hindi
Advanced
C1
Arabic
Beginner
A1
Interests
- Personal development and continuous learning
- Exploring new cultures through travel
- Building professional networks
- Health and fitness
- Creative problem-solving
Certification
.Certification in Customer Enrollment & Upselling Strategies
Timeline
Front Office Supervisor
Radisson blu media city
11.2024 - Current
Front Desk Receptionist
Radisson blu media city
04.2023 - 11.2024
Front Desk Receptionist
Radisson blu mysore
01.2022 - 03.2023
Bachelor of Business Administration - BBA - Toursim and hospitality
Pooja Bhagavat Memorail mahajana post graduate