Faraz Sait
Dubai,United Arab Emirates
Summary
A dedicated professional with a passion in Aviation field with strong ability to maintain a calm and cordial attitude in high-pressure environments. Demonstrates excellent communication and problem-solving abilities, ensuring effective collaboration and resolution of challenges. Skilled in working shifts, contributing to flexible and efficient operations. Committed to leveraging these competencies towards achieving organizational goals and enhancing team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Passenger service executive
Celebi Airport Services India Pvt Ltd
New Delhi, India
2023.06 - 2024.08
- Performed pre-flight inspections on aircrafts prior to departure.
- Demonstrated strong problem-solving skills when dealing with difficult situations involving customers or personnel.
- Provided assistance to passengers with limited mobility.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Ensured all safety protocols were followed during the check-in process.
Education
High School (10th Std) -
Al- Ameen Public School, Edappally, Kochi, Kerala
India 2017.06 - 2018.05
High School (12th Std) - Commerce (Informatics practices)
Greets Public School, Kaloor, Kochi, Kerala
India 2019.06 - 2020.07
Bachelor of Business Administration - Aviation Management
Presidency University, Bengaluru, Karnataka
India 2020.09 - 2024.10
Master of Business Administration - Aviation Management
Emirates Aviation University, Academic City, Dubai
UAE 2025.04 -
Skills
- Excellent Communication
- Problem-solving abilities
- Ability to work in shifts
- Ability to maintain calm and cordial attitude
Languages
Malayalam
Native
English
Fluent
Hindi
Fluent
Affiliations
- Planespotting
- Driving
- Music
- Foodie
Certification
- Completed International Customer Service Agent Consecutive- Initial from American Airlines.
- Quick Check system training from American Airlines.
- DCX Sprit training from Fly Dubai.
Timeline
Master of Business Administration - Aviation Management
Emirates Aviation University, Academic City, Dubai
2025.04 -
Passenger service executive
Celebi Airport Services India Pvt Ltd
2023.06 - 2024.08
Bachelor of Business Administration - Aviation Management
Presidency University, Bengaluru, Karnataka
2020.09 - 2024.10
High School (12th Std) - Commerce (Informatics practices)
Greets Public School, Kaloor, Kochi, Kerala
2019.06 - 2020.07
High School (10th Std) -
Al- Ameen Public School, Edappally, Kochi, Kerala
2017.06 - 2018.05