Farhan Syed

Abu Dhabi

Summary

Meticulous Asst. Housekeeper using Twelve years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

years of professional experience

Work History

Assistant Housekeeping Manager / H O D

4*, 203 Keys, HOLIDAY INN Abu Dhabi IHG HOTEL

Abu Dhabi, United Arab Emirates

12.2021 - Current

Managing Housekeeping Operations, Budgets and Landscaping, Ensures compliance with all housekeeping policies, standards and procedures
Oversee the Housekeeping operations to achieve high standards in cleanliness in all areas of the hotel.
Involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.
Supervise housekeeping staff that includes hiring, training, performance evaluation, mentor, development etc.
Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.
Inspect all areas of the hotel for cleanliness and assign deep cleaning projects as necessary.
Works closely with the Maintenance and Front Desk teams to communicate and coordinate in day to day operation.
Schedule staff according to forecast occupancy.
Conduct inventory of linen, supply and equipment as necessary and maintain adequate inventory level.
Enforces standard procedure towards lost and found.
Understands the importance of department s operation on the overall property financial goals and educates staff on details as appropriate
Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
Inventories stock to ensure adequate supplies
Supervises an effective inspection program for all guestrooms and public space
Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Assistant Housekeeping Manager

5* Luxury Summerhouses and Villa, 283 Keys, DAR AL MASYAF, MADINAT JUMEIRAH

Dubai, United Arab Emirates

12.2016 - 03.2020

Drove improvements to workflow and room turnover with hands-on, proactive management style
Provided training, support and motivation to team ensuring continued high standards of excellence across
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Participates in employee progressive discipline procedures.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Inspects guestrooms and public areas on a daily basis.
Inventories stock to ensure adequate supplies.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Effectively supervised and coordinated activities of housekeeping staff
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency.

Housekeeping Supervisor

5*, 292 Keys, VIVANTA BY TAJ PRESIDENT MUMBAI

Mumbai, India

11.2012 - 10.2016

Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them
Implement operational procedures for the housekeeping department.
Train staff on the Brand's standard in the Quality of Service.
Assign guest rooms that need to be cleaned to room attendant everyday.
Inspect all the assigned rooms on daily basis.
Communicating effectively to the staff.
Inspect all the V.I.P rooms on daily basis.
Supervise all the staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
Handle items for 'Lost and Found' according to the standards.
Carry an active radio to maintain contact with the front desk and engineering throughout the shift period.
Oversee the daily assignment of duties ensuring each room attendant and house attendant carries a work assignment.
Conduct the guest supply and cleaning supply inventory and maintain the stock level.
Oversee proper and constructive training of room attendant.
Motivate, coach and counsel staff as necessary.
Attend meetings as required by the management.

Education

Bachelor of Science -

RIZVI COLLEGE OF HOTEL MANAGEMENT