FATEN AL MATNI
Dubai
Summary
Enthusiastic Customer-focused Facility Manager with over 25 years of experience ensuring optimal facility operations, with a track record in project management, and leading safety initiatives, delivering excellent service through reliable facilities management. Built and maintained good relationships with staff and clients for productive communications. Worked with focus and attention to detail to maintain impeccable standards. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
29
29
years of professional experience
Work History
Facilities Manager
IDAMA Facilities Management /EJADAH
06.2011 - Current
- Facilities Management and Operation Hard and Soft Services Infrastructure, Commercial, Residential
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
- Planned and managed resources and budget to support and deliver objectives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Controlled expenses and lowered costs to meet budget requirements.
- Investigated problems and determined appropriate remedies.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned and executed technical support initiatives, proactively managing workload to meet goals.
- Organised financial and operational data to help with yearly budgeting and planning.
- Verified contractors and suppliers deliver cost-effective, high-quality services per contractual terms.
- Managed budgets to align with agreed departmental budget.
- Monitored health and safety measures for guaranteed compliance.
- Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Supervised full-time staff to comply with policies and guidelines.
- Maintained meticulous equipment technical files for safety and legal compliance.
- Planned revenue generation strategies designed for growth.
Facilities Manager
EMAAR EMG
06.2009 - 05.2011
- Successfully initiated the facility management operations at Burj Khalifa.
- Implemented specialized techniques to enhance the quality of marble flooring and parking facilities at The Dubai Mall.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Responded to building emergencies and managed repairs within required timeframe.
- Planned and managed resources and budget to support and deliver objectives.
- Oversaw pre-planned contractor works for alignment with processes.
- Maintained daily operations through technical support for production and maintenance departments.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Navigated complexities of project and contractor management, consistently meeting and exceeding expectations.
- Planned and executed technical support initiatives, proactively managing workload to meet goals.
- Implemented and recommended process improvements to drive efficiency and enhance operations.
Operations Manager
ServeU LLC
01.1999 - 05.2009
- Operations Manager, Facilities Manager, Facilities Engineer, QA/QC Engineer
- Led and managed administrative staff to maintain smooth daily operations.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Established and communication daily priorities to guide team activities.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Led overall direction, coordination and evaluation of department functions.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Managed and motivated high-performing teams for successful KPI attainment.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Established clear budgets and cost controls strategies to meet objectives.
Maintenance engineer
Damascus Int. Airport
08.1995 - 11.1998
- Maintained accurate and up-to-date records of equipment maintenance activities and repairs.
- Completed all assigned work on time and to high quality standards.
- Responded to plant breakdowns and emergency callouts.
Education
Bachelor's Degree in Electronic Engineering - undefined
Damascus University
Damascus, SyriaSkills
- Facilities Management
- Inspection and Audit Management
- Training and Development
- Customer Relationship Management
- Leadership skills
- Health and Safety
- Strategic Planning
- Operational support
- Contract management
Timeline
Facilities Manager
IDAMA Facilities Management /EJADAH
06.2011 - Current
Facilities Manager
EMAAR EMG
06.2009 - 05.2011
Operations Manager
ServeU LLC
01.1999 - 05.2009
Maintenance engineer
Damascus Int. Airport
08.1995 - 11.1998
Bachelor's Degree in Electronic Engineering - undefined
Damascus University
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