Fatima ALMulla
Dubai
Summary
Driven professional with extensive experience as a Processing Clerk at National Bank of UAQ and Emirates NBD, including a focus on credit card operations and customer service. Excelled in searching records and quick decision-making, demonstrating a strong ability to process credit card payments efficiently. Proven track record in achieving operational excellence and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
National Bank of UAQ
Processing Clerk - Card Canter
02.2017 - Current
- Issue and cancel all types of cads (Debit - Credit card)
- Replace and cancel the cards
- Dispute cases
- Transfer amounts between cards
- Central bank case
Network International Operations (Emirates NBD)
Processing Clerk
01.2012 - 05.2015
Service Desk Support :
- Issue and cancel the cards
- Replace the cards
Emirates NBD
Customer Service (Trainee)
06.2011 - 12.2011
6 months trainee
Emirates NBD
ALMishaal (Trainee)
04.2011 - 06.2011
2 months in Al Mishaal trainee in E-NBD
Education
Diploma in Interior Design - IELTS Rate: 5
Higher Colleges of Technology
Sharjah, United Arab Emirates06.2016
Skills
- Searching records
- Quick Decision Making
- Processing credit card payments
- Punctual and Dependable
- Goal Setting and Tracking
- MS Office
- Data Verification
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Persian
Beginner (A1)
Timeline
National Bank of UAQ
Processing Clerk - Card Canter
02.2017 - Current
Network International Operations (Emirates NBD)
Processing Clerk
01.2012 - 05.2015
Emirates NBD
Customer Service (Trainee)
06.2011 - 12.2011
Emirates NBD
ALMishaal (Trainee)
04.2011 - 06.2011
Diploma in Interior Design - IELTS Rate: 5
Higher Colleges of Technology
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