Fatima Shaza
Dubai,United Arab Emirates
Summary
Dedicated professional with extensive expertise in customer service, product knowledge, and inventory management. Demonstrates strong communication, accuracy, and attention to detail, ensuring exceptional organisation and prioritisation. Proven leadership skills with a talent for problem-solving, conflict resolution, and customer relationship management. Adept at sales planning, time management, and teamwork collaboration. Proficient in MS Office 365 and Outlook Automation with a keen analytical and reporting skillset. Committed to continuous improvement through supplier follow-up and feedback.
Energetic and ready to excel, bringing exceptional communication and organisational skills to Sales Merchandiser role. Expertise in customer service and inventory management demonstrates adaptability and capability to thrive. Poised to enhance product visibility and drive sales growth.
Overview
8
8
years of professional experience
Work History
SALES MERCHANDISER
Golden Venus Foodstuff Trading LLC
Dubai
11.2023 - 12.2024
- Providing services to valued customers with accurate and up-to-date information about our products and services
- Responsible for ensuring products are effectively displayed and promoted to maximize sales and enhance the overall shopping experience for customers
- Ensure accurate and attractive product displays, including arrangement, stocking, and signage, to drive customer engagement and sales
- Monitor inventory levels, conduct stock replenishment, and ensure product availability to meet customer demand and prevent stockouts
- Implement promotional plans, including in-store promotions, special displays, and seasonal campaigns, to boost sales and enhance brand visibility
- Stay updated on product features, benefits, and specifications to provide accurate information to customers and support sales efforts
CUSTOMER SERVICE CALL CENTRE AGENT
Baskin Robbins (Galadari Brothers Group LLC)
Dubai
08.2021 - 10.2023
- The first point of contact for customers seeking assistance or information regarding products, services, orders, or general inquiries
- Customer Service: Assist customers by addressing inquiries, providing product information, and offering excellent service to build strong relationships and foster customer loyalty
- Assist customers with placing orders, tracking shipments, processing returns, billing inquiries, and resolving product or service-related issues effectively and efficiently
CASHIER /COUNTER SALES
Afghan Palace Restaurant LLC
Dubai
06.2020 - 07.2021
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments
- Issue receipts, refunds, change or tickets
- Cross-sell products and introduce new ones
SALES ASSISTANT
Herbal Life Nutrition Ltd
India
02.2017 - 06.2019
- Responding quickly and resourcefully to customer requests or concerns
- Using suggestive selling techniques to increase sales
- Giving information to customers about products
- Up selling and making recommendations to customers
Education
PUC-II -
State Board of Karnataka
SSLC - undefined
State Board of Karnataka
Skills
- Customer Service
- Product Knowledge
- Inventory Management
- Strong communication
- Accuracy and attention to details
- Organization and prioritization
- Problem-solving
- Leadership
- Tolerant and flexible
- Conflict resolution
- Customer Assistance
- Customer relationship management
- Sales planning
- Time management
- MS Office 365
- Outlook Automation
- Decision Making
- Negotiation
- Teamwork collaboration
- Visual Merchandising
- Analytical and Reporting skill
- Supplier follow-up and feedback
Personal Information
- Nationality: Indian
- Visa status: Transferable
Languages
English
Fluent
Hindi
Fluent
Urdu
Native
Timeline
SALES MERCHANDISER
Golden Venus Foodstuff Trading LLC
11.2023 - 12.2024
CUSTOMER SERVICE CALL CENTRE AGENT
Baskin Robbins (Galadari Brothers Group LLC)
08.2021 - 10.2023
CASHIER /COUNTER SALES
Afghan Palace Restaurant LLC
06.2020 - 07.2021
SALES ASSISTANT
Herbal Life Nutrition Ltd
02.2017 - 06.2019
SSLC - undefined
State Board of Karnataka
PUC-II -
State Board of Karnataka
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