Ali Mohammad Aganj
Office Manager
Dubai,DU
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Customer-focused professional with successful 15-year career in Customer Care. Dynamic successful applying Technology in busy business environment.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
4
4
Language
Work History
Office Manager
Aegean Foodstuff Trading LLC
11.2018 - Current
- Schedule Meetings within establishment to communicate internal memos
- Work as HR Manager to recruit required staff to fulfill its requirements
- Troubleshot all IT problems to have a smooth operation related to finance application and other related Apps
- Manage Office Yearly budget and ensure accurate and timely reporting
- Develop clear policies and process to ensure policy awareness
- Handling workplace investigation, disciplinary and termination procedures
- Contacting potential clients to establish reports and arrange meeting
- Planning with overseas supplier to ensure smooth shipments delivery
- Research organization and individual to find new opportunities
- Attending conference, meetings and industry events
- Develop training materials and performance management programs to help ensure employees understand their job responsibilities
- Writing business proposals
- Identifying and mapping business strengths and customer needs
- Following industry trends locally and internationally.
Customer Happiness Officer
Dubai Taxi Corporation
08.2008 - 05.2018
- Establish Customer Happiness Strategy and Tactics in Line with Dubai Taxi Goals and objectives
- Plan Customer Happiness roadmap of systems, processes, policies and organization / people base on analysis of vital metrics of section and industry trends
- Ensure preventative and permanent solution are implemented through projects and initiatives in coordination with all relevant parties (Internal – External)
- Prepare management dashboard and conduct analysis
- Handle all types of customer interactions such as Complaints, suggestions, inquiries and requests / orders coming from digital channels such as RTA CRM, DTC CRM, phone and email remotely
- Support field operations and provide back-office assistance
- Monitor the progression of workflow activities and take action according to SLAs and KPIs to ensure customers satisfaction (Operations)
- Gathering data to get ISO 10001 – 10002 Certification
- Work on Mystery Shopper – Customer Surveys – CRM reports to update Customer Happiness Executive – Operational Plan
- Organize and follow up Customer Happiness Events like Happiness Week – Innovation Lab – Customer Happiness Workshop – Driver Happiness Workshop etc
- Meet other stakeholders to fulfil their needs with services.
Finishing Artist
Al Belad Printing Press
Dubai
01.2002 - 08.2008
- Create, plan, prepare, design and generate a wide variety of visual materials
- Design solo and multi-page publication layouts
- Variable Data Printing with any bar code or variable text
- Design invitations, flyers, poster, brochures and cards
- Create thematic graphic content for marketing purposes as per client requirements
- Variety of graphic design functions and tasks by means of applications such as Photoshop, Illustrator, Indesign
- Printed production of collateral to implement campaigns
- Monitored See-color, a color management software for proofing and the RIP
- Troubleshoot, traps and rectifying faults and corrections
- Making mock-ups for brochures, catalogs and packaging materials
- Proficient in most commonly used computer design applications
- Able to communicate well with clients and meet deadlines
- Produced letterhead and business cards for several clients
- Production planning and manage operators
- Production troubleshooting and finding solution
- Ability to increase client satisfaction by computerized graphics
- Strong communicator with expertise in presentation
- Assisted in creating the overall look of marketing campaigns
- Paper sizing and making for convenient dummies
- Recommended and consulted with clients on the most appropriated graphic design options based on their overall marketing goals.
IT Trainee
Khaleej Times Newspaper
01.2000 - 01.2002
- Scan pictures for different publication and make color correction
- Rectify small errors in the computers and try to fix it
- Install various application as per staff requirements.
Education
Higher Secondary -
Imam Malik Secondary School
01.1999 - 01.2000
Masters of Human Resources - undefined
Sree Narayana Educational Research and Examination Board
01.2016 - 01.2019
Skills
Adobe Photoshop – Adobe Illustrator – Adobe After Effects – Adobe Premiere Pro – Microsoft Office – Basics of Python – Basics of Visual Studioundefined
Certification
Adobe Photoshop CS2 (Basic - Intermediate)
Accomplishments
Organized Environment day event with Dubai Customs - 2000.
achieved 95% in mystery shopper report for Airport office - 2009.
Appointed Supervisor on Airport Office fo excellent performance - 2011.
participated in Vehicles without Lost and found - 2011.
arranging Al Maktoum Office with the team - 2013.
achieved with team best income on 28/Feb/2014.
emergency team member for Eid Al Adha 2014.
best officer to achieve suggestion KPI for 2016.
best result in complaint and suggestion process - 2016.
best employee in third quarter 2016.
achieved corporation goals for the year 2016.
training staff in various subject for awareness.
launch school transportation project main team 2017.
Launch Tourist limo - Sight seeing project - 2017.
Launch Sugar CRM Phase 2 - 2017.
Arrange first DTC Hackathon 2017.
Best Employee in Jan. 2018.
Timeline
Work pressure and priority management
09-2022
Microsoft Excel 2013 Level 3
03-2022
Office Manager
Aegean Foodstuff Trading LLC
11.2018 - Current
ILETS 6.5
05-2016
Project Management Professional
03-2016
Masters of Human Resources - undefined
Sree Narayana Educational Research and Examination Board
01.2016 - 01.2019
Microsoft Excel 2013 Level 2
04-2015
Business English Pre Intermediate B
04-2015
Natural Language Processing
09-2014
Customer Happiness Officer
Dubai Taxi Corporation
08.2008 - 05.2018
Advanced English
04-2008
Adobe Photoshop CS2 (Basic - Intermediate)
07-2007
Adobe Illustrator CS2 (Basic - Intermediate)
06-2007
Finishing Artist
Al Belad Printing Press
01.2002 - 08.2008
IT Trainee
Khaleej Times Newspaper
01.2000 - 01.2002
Higher Secondary -
Imam Malik Secondary School
01.1999 - 01.2000
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