Fatima Talion
Abu Dhabi,United Arab Emirates
Summary
Dedicated and highly skilled professional with expertise in guest reception techniques, handling difficult customers, and maintaining high energy levels. Demonstrates patience and composure in fast-paced environments, with proficiency in Micros POS system use and a strong knowledge of hygiene standards. Adept at maintaining cleanliness standards, exhibiting professional phone manners, and ensuring impeccable table setting expertise. Experienced in food service operations and committed to upholding professional etiquette.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Hostess/Cashier
Hospitality Development Company
Doha
2022.10 - 2025.12
- Responsible for greeting guests, managing reservations, and ensuring a smooth dining experience by coordinating with staff and maintaining a welcoming environment.
- Responsible for processing transactions, providing excellent customer service, and ensuring a smooth checkout experience.
Hostess
102 Izakaya
Makati, Philippines
2018.11 - 2020.07
- Managed reservations and seating arrangements for smooth operations.
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Collaborated with the serving staff to streamline service delivery.
- Assessed table occupancy and guest flow effectively, managing unexpected patron increases smoothly.
- Provided excellent customer service to ensure repeat business.
- Took telephone bookings accurately, reducing chances of double booking or errors.
Waitress
Sheraton Grand Doha Resort and Convention Hotel
2015.01 - 2016.10
- Duties and Responsibilities: Greeting customers. Execution of proper sequence of service. Monitoring guests’ needs. Exceeding high customer satisfaction by delivering international standards of service. Clean, stock, and restock workstations and display cases. Responsible for holding time or the foods.
Education
Bachelor of Science - Industrial Technology-Food
Catanduanes State University
Philippines 2005.01 - 2009.01
Skills
- Guest reception techniques
- Handling difficult customers
- High energy levels
- Patience and composure
- Micros pos system use
- Knowledge of hygiene standards
- Maintaining cleanliness standards
- Professional phone manners
- Table setting expertise
- Food service operations
- Professional etiquette
Timeline
Hostess/Cashier
Hospitality Development Company
2022.10 - 2025.12
Hostess
102 Izakaya
2018.11 - 2020.07
Waitress
Sheraton Grand Doha Resort and Convention Hotel
2015.01 - 2016.10
Bachelor of Science - Industrial Technology-Food
Catanduanes State University
2005.01 - 2009.01