FIONA AKUMU OTIENO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, administrative excellence,logistics management,including clerical support and supply chain management . Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RECEPTIONIST MANAGER AND HEAD COACH
Al Sooqor Al Mutzaleja Sports Services
03.2021 - 03.2024
- Developed and implemented weekly schedule for all skating students and company operations; resulting in a 20% increase in class enrollment
- Planned and organized successful private and group classes, events, competitions, and fun skating games for the academy
- Responsible for coaching students in intermediate and advanced level resulting to improvement in skill level among students
- Trained and mentored new employees
- Handled customer complaints, questions, and inquiries via emails,phone calls,social media and in person resulting to increase in customer satisfaction.
- Executed new business opportunities in the current market
- Booking classes, a signing locations and organizing logistics.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
SPORTS ADMINISTRATER
Eagle Skaters Sports Services
09.2019 - 01.2021
- Established clear performance benchmarks and monitored progress for individuals and teams which lead to increase in team performance
- Developed and adapted game plans to meet challenging situations, and scheduled practice time, that improved 30% game performance
- Managed departmental budget resulting to reduction in expenses and time effectively
- Registered new and renewal students resulting to 15% increase in student enrollment
- Answered phone calls, responded to emails and doing the bookings
- Ordered sporting and office equipment's as needed.
SALES ASSOCIATE
MINISO
04.2017 - 07.2019
- Drive sales through engagement of customers, suggestive selling and sharing product knowledge
- Greet and receive customers in a welcoming manner
- Operating cash registers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Master of Science - Mastering Supply Chain And Logistics Management
ALISON
Dubai,UAE.04.2024
Bachelor of science in Sports Management -
Kenyatta University
Nairobi, Kenya06.2018
Associate of applied science; Diploma in baking technology -
Kiambu institute of science and technology
08.2016
Kenya certificate of Secondary Education -
St Johns Girls High school
11.2013
Skills
- Risk and Time management
- Customer /client relation
- Performance Improvements
- Excellent communication and active listening
- Proficient in Microsoft office
- Supply Chain Management
- Staff Management
- Document Control and organization
- Logistics and supply chain management
Certification
- Certified supply chain and logistics management from Alison ;UAE 2024.
- First Aid and CPR certified from American Red Cross; UAE 2019.
- Roller and ice skating coach from world skate sports association 2015 Canada.
Accomplishments
- Proven ability in presenting, promoting, upselling and cross selling products and services using effective arguments to existing and prospective customers.
- Developed critical thinking, problem-solving skills and ability to take risks through hands-on experience.
- Established, developed and maintained positive business and customer relationships
- Demonstrated leadership in driving the growth, stability, direction and daily operation of the company
- Acquired discipline, motivation and ability to perform under pressure.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Fluent English and Swahili.
Beginner Arabic and German.
Timeline
RECEPTIONIST MANAGER AND HEAD COACH
Al Sooqor Al Mutzaleja Sports Services
03.2021 - 03.2024
SPORTS ADMINISTRATER
Eagle Skaters Sports Services
09.2019 - 01.2021
SALES ASSOCIATE
MINISO
04.2017 - 07.2019
Master of Science - Mastering Supply Chain And Logistics Management
ALISON
Bachelor of science in Sports Management -
Kenyatta University
Associate of applied science; Diploma in baking technology -
Kiambu institute of science and technology
Kenya certificate of Secondary Education -
St Johns Girls High school
Similar Profiles
Fiona Akumu OtienoFiona Akumu Otieno
RECEPTIONIST MANAGER AND HEAD COACH at Al Soqoor Al Mutzaleja Sports ServicesRECEPTIONIST MANAGER AND HEAD COACH at Al Soqoor Al Mutzaleja Sports Services
ERICSON GABRIELERICSON GABRIEL
Spa Supervisor at AL NULIFER AL SEEKKA SPORTS COMPANYSpa Supervisor at AL NULIFER AL SEEKKA SPORTS COMPANY
MOHAMMED JUNAID TPMOHAMMED JUNAID TP
Shop Assistant at AL MODEL SPORTSShop Assistant at AL MODEL SPORTS
Beverlyn GarciaBeverlyn Garcia
Receptionist/Head Coach Server/F&B Supervisor at TGI Fridays Restaurant Kuwait Food Company AmericanaReceptionist/Head Coach Server/F&B Supervisor at TGI Fridays Restaurant Kuwait Food Company Americana
Lucas BedfordLucas Bedford
Head Coach, Middle School Girls’ Volleyball, Head Coach, Junior Varsity Girls’ Volleyball, Head Coach, Varsity Boys’ Volleyball, Head Coach, Middle School Boys’ Volleyball, Head Coach, Middle School Boys’ Baseball at West Babylon School DistrictHead Coach, Middle School Girls’ Volleyball, Head Coach, Junior Varsity Girls’ Volleyball, Head Coach, Varsity Boys’ Volleyball, Head Coach, Middle School Boys’ Volleyball, Head Coach, Middle School Boys’ Baseball at West Babylon School District