GAURITA .U. DIGHE
Dubai,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Operations Efficiency Coordinator
EMIRATES AIRLINES
12.2023 - Current
- Nominations of existing participants for trainings based on business demands, requirements, and compliance
- Planning the training nomination without impacting the roster and achieving the target proposed by external stakeholders like GMT, EAC, BPD, Lounges
- Attendance of the participants under training by clearing timesheets in Time Management Monitoring Self- Nomination of staff in case of enrolment on duty days
- Validating the qualifications after completion of the trainings
- Roster of Porters, RTC, EKAS Mgmt
- And EKAS ADMIN after future leaves are published.
Resource Allocator
EMIRATES AIRLINES
04.2015 - 11.2023
- Providing manpower to cover operations by using Real Time Control system
- Coordinate functions of the unit that include personnel administration, office coordination and monitoring, organizing paper and electronic files
- Tracking and monitoring on pending issues for follow-up and efficiently handle daily team tasks
- Allocation as per engagement standards to achieve the requirements needed to arrivals, departures and connecting passengers
- Ensuring every arrival is met, all departing flights have required resources and connecting passengers are guided to their appropriate counters by providing extra manpower in case of misconnections.
Senior Airport Services Agent
EMIRATES AIRLINES
11.2013 - 04.2015
- Catering to the customers travelling in First and Business class, in the Lounges in Concourse A, B and C
- To ensure hassle free registration of customers in the lounge, resolving last minute request with seats, upgrades, and chauffeur drive requests.
Ground Handling Agent, as a Customer Service Agent
DNATA
Dubai
10.2010 - 11.2013
- Catering to Airline requirements during check-in and boarding process
- Ensuring appropriate documents are verified for travel to various destinations
- Specializing in check-in for committed airlines which includes Jet Airways, Gulf Air, PIA, Ethiopian Airlines, Aeroflot, United Airlines.
Customer Service Assistant
JET AIRWAYS (INDIA) PRIVATE
Chennai
02.2008 - 09.2010
- Customer Relationship Executive Reservation and Ticketing (SABRE) Arrival/Boarding Supervision
- Preparation of General Declaration.
Education
Diploma - International airline and Travel Management (IATA/UFTAA)
International Airline Academy
India 08.2007 - 11.2007
Bachelor of Science - Physics, Mathematics, and Instrumentation (Vocational)
D.G. Ruparel College of Arts, Science and Commerce
India 06.2002 - 04.2005
Skills
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
Languages
English
Hindi
Tamil
Marathi
Custom
Completed Diploma in International airline and Travel Management (IATA/UFTAA) based on International Airline Academy August 2007-November 2007, Completed Degree in Bachelor of Science from D.G. Ruparel College of Arts, Science and Commerce specializing in Physics, Mathematics, and Instrumentation (Vocational) in the year 2002-2005 with 68%., Completed H. Sc specializing In Physics, Chemistry, Mathematics and Computer Science in the year 2001-2002 with 84%., Basic Airport Handling and Telephonic Etiquettes, Sabre Check-in, UK, Canadian Document Check, Dangerous Goods Regulation, Airside Safety Training, Customer Service Excellence, Knowledge of MS Office (Word, Excel, Outlook), well-versed in creating and maintaining files and forms for web pages
Personal Information
- Passport Number: Z 3355362
- Date of birth: 12/08/84
- Nationality: Indian
- Marital status: Married
- Visa status: Employment Visa
Timeline
Operations Efficiency Coordinator
EMIRATES AIRLINES
12.2023 - Current
Resource Allocator
EMIRATES AIRLINES
04.2015 - 11.2023
Senior Airport Services Agent
EMIRATES AIRLINES
11.2013 - 04.2015
Ground Handling Agent, as a Customer Service Agent
DNATA
10.2010 - 11.2013
Customer Service Assistant
JET AIRWAYS (INDIA) PRIVATE
02.2008 - 09.2010
Diploma - International airline and Travel Management (IATA/UFTAA)
International Airline Academy
08.2007 - 11.2007
Bachelor of Science - Physics, Mathematics, and Instrumentation (Vocational)
D.G. Ruparel College of Arts, Science and Commerce
06.2002 - 04.2005
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