Gautham PV
DUBAI,UAE
Summary
A seasoned Sales Coordinator and Customer Service professional with 5 years of experience in the industry, I bring a well-rounded skill set and a strong commitment to delivering excellence. I excel in customer relationship management, sales coordination, and have a knack for exceeding customer expectations. Additionally, expertise extends to effective vendor management, ensuring efficient and reliable supply chain operations. My ability to collaborate seamlessly within cross-functional teams enhances overall productivity and synergy. With a proven track record of success in driving revenue growth and fostering long-term client relationships, I am poised to be a valuable asset to any organization aiming to optimize its sales and customer service operations.
Overview
7
7
years of professional experience
Work History
Business development executive
Naviglobal line
Dubai, UAE
01.2024 - Current
- Boosted client acquisition in Dubai via targeted promotion of LCL consolidation services
- Enhanced LCL volume for console boxes
- Delivered effective customer support and problem resolution
- Achieved optimal pricing by researching market trends and negotiating with vendors and counterpart agents.
- Team coordination
- Increased total team's volume and sales by 30 %
Senior sales executive - Inside sale NVOCC UAE
Freight systems LLC
Dubai, UAE
12.2022 - 11.2023
- Reached out to prospective customers, enhancing customer base through phone and email engagements
- Established contact points for Middle East customers using online platforms
- Specialized in profiling SEA/AIR products, enhancing Import, Export, and Clearance services
- Generated inquiries from potential customers by understanding their needs
- Collaborated with pricing team to ensure competitive and cost-effective rates
- Finalized contracts and resolved outstanding issues for smooth customer transition
- Managed over 100 customer calls and sales by 15 %
Sales and Customer care executive
Freight express international PVT LTD
BANGALORE, INDIA
12.2020 - 11.2022
- Spearheaded sales coordination and customer service operations at Freight Express International, managing pricing, cold sales, quotation preparation, customer communication, and service, DSR preparation, vendor communication, and overall shipment supervision and management
- Delivered impactful price analysis, negotiated competitive buying rates and enhanced operational efficiency
- Monitored pricing strategies and sales activities, driving 25% revenue increase
- Managed diverse responsibilities and achieved notable results in role
- Escalated complex issues, ensured timely resolution.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
Sales and Customer service executive
Fash Logistics PVT LTD
Bangalore, INDIA
05.2018 - 06.2020
- Customer Coordination and Communication: Excelled in providing top-tier service to valued clients by effectively managing their inquiries and addressing their concerns promptly and professionally. Ability to understand their needs and provide tailored solutions led to improved customer satisfaction.
- Analyzed pricing data to maintain market competitiveness
- Facilitated seamless agent communication, ensuring smooth operational workflow
- Established strong vendor relationships resulting in efficient supply chain management
- Organized and managed documentation, reducing errors and enhancing efficiency
- Maintained client trust through transparent shipment tracking
- Managed to make 50 customers calls per day to reach new customer about service provided by company.
- Conducted customer surveys to gather feedback on service experience improvement.
- Updated customers on special offers and promotions for increased revenue.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Provided professional and helpful support to new and existing clients.
- Enhanced brand reputation with excellent telephone etiquette.
Education
Bachelor of Business Managment - Business
MANGALORE UNIVERSITY
Mangalore, India 06.2015 - 04.2018
Master of Business Administration - International Business
Annamalai University
Coimbatore, India 06.2022 -
Skills
Client support,
- Negotiation proficiency
- Effective communication
- Collaborative leadership
- Sales strategies
- Business development and planning
- Creative thinking
- Performance goals
- Time efficiency
- Time-management
- Sales and marketing strategy
Languages
English
Advanced (C1)
Malayalam
Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate
kanada
Beginner
References
References available upon request.
Timeline
Business development executive
Naviglobal line
01.2024 - Current
Senior sales executive - Inside sale NVOCC UAE
Freight systems LLC
12.2022 - 11.2023
Master of Business Administration - International Business
Annamalai University
06.2022 -
Sales and Customer care executive
Freight express international PVT LTD
12.2020 - 11.2022
Sales and Customer service executive
Fash Logistics PVT LTD
05.2018 - 06.2020
Bachelor of Business Managment - Business
MANGALORE UNIVERSITY
06.2015 - 04.2018
Similar Profiles
SLAVIK WILL POZNYKOVSLAVIK WILL POZNYKOV
Owner and Operator at Bottom Line Auto / Bottom Line DiagnosticsOwner and Operator at Bottom Line Auto / Bottom Line Diagnostics
KreShawna GroveKreShawna Grove
Assembly Line Worker at Whirlpool Corporation Line 10 and Line 30Assembly Line Worker at Whirlpool Corporation Line 10 and Line 30
BABU CHINTAKUNTABABU CHINTAKUNTA
Asst. General Manager at MAXICON CONTAINER LINE, Maxicon Container Line LLCAsst. General Manager at MAXICON CONTAINER LINE, Maxicon Container Line LLC