Gcinekile Dlamini
Town Square, Dubai,UAE
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-orientated team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy and consistency.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
In Room Dining Order Taker
Emaar Hospitality Group
Dubai, United Arab Emirates
2023.12 - 2025.05
- Paying attention to guest orders, and know the menu thoroughly.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Room Service Order Taker
Saadiyat Rotana Resort And Villas
Abu Dhabi, United Arab Emirates
2022.12 - 2023.11
- Responsible for answering all telephone calls and prioritizing said calls.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously and efficiently.
- Managed payroll accuracy using specific checklists and quality review processes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Restaurant hostess
Grand Sheraton 5 Star Hotel
Cape Town, South Africa
2020.03 - 2022.10
- Greeted guests and escorted to tables, minimizing wait times.
- Took customer orders and noted dietary preferences and allergies to meet customer needs.
- Communicated with kitchen teams to establish good food and service flows.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Waitress
Nando's Chicken Restaurant
Cape Town , South Africa
2016.01 - 2019.01
- Greeted and seated guests to establish prompt, high quality service.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Education
High school Diploma - Grade 12
TISAND TECHNICAL HIGH SCHOOL
South Africa 2008.01 - 2011.11
High Certificate - Computer Hardware and Software
UMFOLOZI TVET COLLEGE
South Africa 2013.01 - 2015.11
Skills
- Communication skills
- Customer Service
- Multi-tasking
- Leadership
- Calm under pressure
- Problem-solving
Languages
English
Fluent
REFERENCES
Emaar Hospitality Group
Room Service Manager
Name: Mr Imdadul
Phone: +971 56 592 5199
Saadiyat Rotana Resort & Villas
Cost Controller/ Supervisor
Name: Mr Okhiria
Phone: +971 50 596 1602
Timeline
In Room Dining Order Taker
Emaar Hospitality Group
2023.12 - 2025.05
Room Service Order Taker
Saadiyat Rotana Resort And Villas
2022.12 - 2023.11
Restaurant hostess
Grand Sheraton 5 Star Hotel
2020.03 - 2022.10
Waitress
Nando's Chicken Restaurant
2016.01 - 2019.01
High Certificate - Computer Hardware and Software
UMFOLOZI TVET COLLEGE
2013.01 - 2015.11
High school Diploma - Grade 12
TISAND TECHNICAL HIGH SCHOOL
2008.01 - 2011.11