Gcinekile Dlamini
Dubai,UAE
Summary
Born and raised in South Africa, Enthusiastic team player with knowledge of resolving customer problems. Working with different nationalities in a multicultural environment has improved my communication and customer care skills. Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In Room Dining Order Taker
Palace Dubai Creek Harbour
Dubai, United Arab Emirates
12.2023 - Current
- Handled high volume calls to address customer inquiries and concerns.
- Engaged with stakeholders to build relationships and brand awareness.
- Applied positive customer service approach to increase satisfaction levels.
- Managed reservations and walk-in guests, optimizing restaurant capacity.
Room Service Order Taker
Saadiyat Rotana Resort And Villas
Abu Dhabi
12.2022 - 11.2023
- Responsible for answering all telephone calls and prioritizing said calls.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously and efficiently.
- Paying attention to guest orders, and know the menu thoroughly.
- Managed payroll accuracy using specific checklists and quality review processes.
Call Center Agent
Takealot.com
Cape Town , South Africa
03.2020 - 03.2021
- Handled high volume calls to address customer inquiries and concerns.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Engaged with stakeholders to build relationships and brand awareness.
- Answered queries relating to products and deliveries.
Waitress
Nando's Chicken Restaurant
Cape Town
12.2018 - 01.2019
- Greeted and seated guests to establish prompt, high quality service.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
High Certificate In Computer Hardware And Software - Information Technology
UMFOLOZI TVET
High School Diploma (Grade 12) - Electrical Engineering
Tisand Technical High School
South Africa /2008 - /2011
Skills
- Guest relations
- Multi-tasking skills
- Cash handling
- Menu memorization
- Point of sale operations
- Hospitality service expertise
- Communication skills
- Problem-solving
Certification
Level 1 First Aid Certificate
Languages
English
Advanced
Affiliations
- Dancing, Swimming and Netball
Current Reference
- Mr Imdadulhaque, Palace Creek Manager, +971565925199
Timeline
In Room Dining Order Taker
Palace Dubai Creek Harbour
12.2023 - Current
Room Service Order Taker
Saadiyat Rotana Resort And Villas
12.2022 - 11.2023
Call Center Agent
Takealot.com
03.2020 - 03.2021
Waitress
Nando's Chicken Restaurant
12.2018 - 01.2019
High Certificate In Computer Hardware And Software - Information Technology
UMFOLOZI TVET
High School Diploma (Grade 12) - Electrical Engineering
Tisand Technical High School
/2008 - /2011
Level 1 First Aid Certificate
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