Shahbaz Ali Sadiq
Dubai,UAE
Summary
Dedicated customer service professional with a strong track record of providing exceptional support and building lasting client relationships. I consistently exceed customer expectations and resolve issues efficiently and empathetically. Skilled in communication and problem-solving to ensure a positive customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Relationship Associate Officer
Tanfeeth LLC (Emirates NBD Group)
Dubai
2022.01 - Current
- Assist customers with inquiries, account openings, closures, and updates while providing accurate information about banking products and services.
- Process deposits, withdrawals, and transfers accurately, while addressing and resolving customer issues efficiently.
- Maintain accurate customer records, ensure adherence to banking regulations, and identify opportunities to promote additional banking products.
Contact Center Agent
Arabian Automobile Association
Dubai
2021.04 - 2021.11
- Safely tow and recover vehicles experiencing mechanical failures, accidents, or emergencies through contact center.
- Dispatch service providers and coordinate assistance based on customer needs and location. Maintain clear communication with clients, keeping them informed about estimated arrival times and service updates.
Dispatch Center Agent
Ultimate HR Solutions
Dubai
2017.12 - 2019.03
- Answer incoming calls from customers requesting taxi services and gather relevant information.
- Maintain clear communication with drivers, providing them with pick-up and drop-off instructions.
- Address and resolve customer inquiries, complaints, and any issues that arise during the dispatch process.
Education
Master of Business Administration -
Wrexham University
United Kingdom 2024.08 -
High School Diploma -
Indus College For Boys
Pakistan 2009.09 - 2011.05
Skills
- Customer Assistance
- Problem Resolution
- Account Maintenance
- Transaction Processing
- Product Knowledge
- Record Keeping
- Compliance
- Sales Support
Certification
International General Certificate Occupational Health and Safety
NEBOSH UK
January 2021
Languages
English
Proficient (C2)
Urdu/Hindi
Proficient (C2)
Timeline
Master of Business Administration -
Wrexham University
2024.08 -
Relationship Associate Officer
Tanfeeth LLC (Emirates NBD Group)
2022.01 - Current
Contact Center Agent
Arabian Automobile Association
2021.04 - 2021.11
Dispatch Center Agent
Ultimate HR Solutions
2017.12 - 2019.03
High School Diploma -
Indus College For Boys
2009.09 - 2011.05