Munzir Abdelgader
Dubai ,UAE
Summary
A highly skilled professional with expertise in customer relationship building, retention, and escalated complaints handling. Proficient in SME banking products and cybersecurity, demonstrating strong attention to detail and problem-solving abilities. Multilingual with excellent written and verbal communication skills, committed to enhancing customer satisfaction and driving business success.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
relationship associate officer
EmiratesNBD
Dubai, UAE
09.2023 - Current
- Maintained up-to-date knowledge of banking regulations, ensuring compliance at all times.
- Assisted customers in completing transactions, promoting exceptional customer service standards.
- Promoted bank's products for increased sales and customer retention.
- Enhanced customer satisfaction with efficient problem resolution strategies.
- Providing clear and accurate information regarding fees, interest rates, and banking policies.
- Resolving customer complaints or issues, such as transaction errors, account discrepancies, or service failures.
- Explaining loan products, credit card offerings, interest rates, and repayment terms.
- Educating customers on how to use online banking tools, mobile apps, and ATM services.
Customer service representative
Ministry Of Human Resources And Emiratization
Dubai, UAE
05.2022 - 08.2023
- Provide support to individuals and businesses regarding labour laws, employment regulations, and services offered by the ministry.
- Educate customers about MOHRE policies, procedures, and services through various communication channels.
- Address and resolve customer enquiries, complaints, and concerns in a timely and professional manner.
- Work closely with other departments to ensure comprehensive support and information are provided to customers.
- Ensure that all customer service activities comply with relevant laws and internal policies.
Education
Bachelor's degree - Education
Omdurman Islamic University
Khartoum /Sudan 09.2009 - 06.2014
Skills
Customer relationship building
Customer retention
Escalated complaints handling
SME banking products
Cybersecurity knowledge
Attention to Detail
Written and verbal communication
Problem-solving
Communication skills
Multilingual
Languages
Arabic
Native
English
Fluent
Certification
- Coursera (Cybersecurity for everyone )
- EIF (Accounting for non Accountant)
- EIF ( Asset & Liabilities Management)
- EIF (Project Management Essentials)
- EIF (Effective Selling Techniques)
Timeline
relationship associate officer
EmiratesNBD
09.2023 - Current
Customer service representative
Ministry Of Human Resources And Emiratization
05.2022 - 08.2023
Bachelor's degree - Education
Omdurman Islamic University
09.2009 - 06.2014
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