Gerges Nazir
Dubai & Abu Dhabi,United Arab Emirates
Summary
I am a NGS professional, adept at diverse applications like WGS, WES, Oncology and Metagenomics. Collaborative partnerships with esteemed organizations such as the WHO and CDC highlight my troubleshooting channel partner and customer support on Illumina platforms. With over three years of implementing lab operations and managing channel partners, I drive continuous improvement and hold certifications in Molecular Biology from American Society for Clinical Pathology MB(ASCPi)CM and American heart association with basic life support certification (BLS-AHA).
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Field Application Scientist
Illumina, Inc.
Abu Dhabi, UAE
11.2021 - Current
- Reviewed & tracked more than 7000 NovaSeq 6000 WGS run's since 2021 till date.
- Established and developed standard laboratory operations (SOPs) and implemented data gathering processes using Microsoft tools, including advanced Excel formulas.
- Established Established and developed standard laboratory operations (SOPs) for Emarati Genome Project and Bahrain Genome Project which helped in run tracking and sample count monitoring.
- Preformed first illumina connected insight's Demo in the Middle East , Turkey and Russia AMEA region.
- Provided technical support to the bioinformatics sales team with new launching of ICI in the Middle East , Turkey and Russia AMEA region.
- Preformed successful TruSight Oncology 500 HRD , ctDNA & RUO wet lab demo's in the region using international control's.
- Provided seamless support across all illumina department's from Tech Support , GIS , LNGI , RPS , RIS , Development Team , Sales , legal , FSE , FAS , and Product Marketing.
- Identified software related bug's and provided on spot support for case reporting for clinical projects involving rapid genome sequencing and ICU metagenomics testing.
- Utilized high troubleshooting skills to provide efficient data and analysis support for technical issues, resolving customer queries and complaints.
- Troubleshot high level DRAGEN software and hardware issues and supported FSE's and CP FSE's with Oracle 8 Migration ensuring the lowest downtime.
- Troubleshot high level Library prep & analysis software related issues and provided action plans.
- Troubleshot instrumental errors and sequencing applications on various Illumina platforms, ensuring resolution of customer queries and complaints.
- Demonstrated expertise in troubleshooting complex technical issues to ensure seamless operation of Illumina platforms and enhance customer satisfaction.
- Trained and certified customers on Illumina platforms, ensuring their proficiency and satisfaction.
- Conducted comprehensive customer training sessions to optimize understanding and usage of Illumina platforms.
- Managed channel partner tasks, including scheduling technical troubleshooting meetings and handling urgent requests.
- Performed account maintenance tasks and collaborated with various departments to ensure timely task completion and customer satisfaction.
- Handled channel partner communications and complaints, effectively resolving technical issues and errors.
- Conducted onsite visits to troubleshoot instrumental errors and sequencing applications, collaborating closely with technical support for comprehensive issue resolution.
- Monitored daily operations onsite, including data metrics gathering and sales force (DCP) operations.
- Managed customer requests for illumina applications, instruments, and early access to illumina programs.
- Oversaw illumina instruments at Omics Laboratory of Excellence and Biogenix Clinical Laboratory under Group 42 Holdings account.
- Provided necessary support during daily laboratory operations and emergency assistance to laboratory technicians.
- Trained facility members on Novaseq 6000 illumina platform in both English and Arabic [More than 40 Members on Novaseq 6000 and 8 Members NovaSeq X Plus].
- Reviewed terms and conditions of instrumental-related service contracts for kit compensations.
- Coordinated with all involved departments in troubleshooting, shipment, bioinformatics, and clinical IVD-related queries.
- Improved efficiency and productivity by acquiring new skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Developed real-time monitoring reports and dashboards using Salesforce tools for case reviewing and part order monitoring and approval.
- Handled daily customer requests, emails, communications, and complaints.
- Monitored daily customer runs on Novaseq 6000 & NovaSeq X Plus illumina platform and troubleshooted when necessary.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Molecular Biology Medical Laboratory Technologist
Mediclinic Al Noor Hospital Middle East
Abu Dhabi, United Arab Emirates
02.2020 - 10.2021
- Established and implemented SOPs and validations for new kits and medical devices, ensuring regulatory compliance and operational efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Documented and communicated CAP, ISO, and JCI accreditation requirements for laboratory operations, safety, and result reporting, ensuring adherence and facilitating audits.
- Coordinated effectively with team members and stakeholders to ensure smooth operation and timely delivery of results and maintained turn around time (TAT).
- Ensured adherence to CAP, ISO, and JCI standards by implementing appropriate procedures and practices within the laboratory setting , including temperature check up logs and instrument PM logs.
- Conducted regular inventory checkups and ensured the stock is enough for continuous operational workflow.
- Developed and maintained documentation outlining specific requirements and guidelines for laboratory operations and safety measures.
- Collaborated with stakeholders to address discrepancies and improve processes identified during accreditation processes.
- Provided training on molecular techniques implementation.
- Acted as a liaison between the laboratory and accrediting bodies to facilitate the accreditation process.
- Conducted a variety of laboratory tasks including Multiplex PCR, Real-time PCR, RNA extraction including STD's , infectious diseases, microbial detection and COVID-19 detection, ensuring accuracy and adherence to protocols.
Education
United Arab Emirates University -Master's degree - Biotechnology & Molecular Biology [Forensic]
United Arab Emirates University (UAEU)
UAE /2022 -
University of Greenwich- Bachelor of Science - Biotechnology
University of Greenwich London
UK /2014 - /2018
University of Cambridge - Advanced Level - [Biology , Math , Advanced Statistics & Chemistry]
University of Cambridge Advanced Level
UAE /2013 - /2014
University of Cambridge- Advanced Subsidiary Level - [Biology , Math & Chemistry]
University of Cambridge Advanced Subsidiary Level
UAE /2012 - /2013
University of Cambridge IGCSE -High School Diploma - [Biology , Physics , Math , English , IT , Chemistry , Arabic & Environmental Science]
University of Cambridge IGCSE
UAE /2011 - /2012
IELTS Academic - Advanced English
International English Language Testing System
UAE /2022 -
IELTS General - Advanced English
International English Language Test
UAE /2023 -
International Medical Technologist in Molecular Biology MB(ASCPi)CM - Molecular Biology & Laboratory Quality Management
American Society For Clinical Pathology
USA2021
Skills
- SOP Implementation
- Effective Communication
- Training and Guidance
- Accreditation Compliance
- Auditing and Stock Evaluation
- Equipment Maintenance
- Quality Control
- Technical Troubleshooting
- Equipment maintenance
- Budget management
- Laboratory procedures
- Workflow planning
Languages
English
Proficient (C2)
Arabic
Proficient (C2)
Affiliations
- Reading , cooking and swimming
Accomplishments
UAE Innovates: Winner of UAE Innovates (2021) best Project “Purification of Phenylalanine from Milk for Consumption of PKU patients
MSA University Cancer & Cellular Ageing Project: Title “Role of TZAP in the expression of MTFP1 in myeloid leukemia “(A+ Overall Grade).
Certification
- American Society for Clinical Pathology as an International Medical Technologist in Molecular Biology MB(ASCPi)CM.
- American heart association with basic life support certification [BLS-AHA].
- Certified by illumina on Novaseq 6000 Software Platform |Nextseq 2000 Software Platform | Nextseq 500/550 and Nextseq 550 DX Software Platform | Miseq & Miseq DX Software Platform | Libaray preparation | DRAGEN Installation| ICI | LRM | NovaSeq X Plus | NovaSeq 6000 Dx | DRAGEN V4 | DRAGEN V3 |Infinium Microarray | PRS Booster & Pharmacogenomics | ICA | Pillar Panel's | Illumina DNA PCR Free | Illumina DNA Prep with Enrichment | TruSight Oncology 500 Assay | TruSight Oncology 500 Assay HRD| TruSight Oncology 500 Assay ctDNA | Illumina DNA Prep with Enrichment Exome 2.5 Plus | BSSH |
Timeline
Field Application Scientist
Illumina, Inc.
11.2021 - Current
Molecular Biology Medical Laboratory Technologist
Mediclinic Al Noor Hospital Middle East
02.2020 - 10.2021
United Arab Emirates University -Master's degree - Biotechnology & Molecular Biology [Forensic]
United Arab Emirates University (UAEU)
/2022 -
University of Greenwich- Bachelor of Science - Biotechnology
University of Greenwich London
/2014 - /2018
University of Cambridge - Advanced Level - [Biology , Math , Advanced Statistics & Chemistry]
University of Cambridge Advanced Level
/2013 - /2014
University of Cambridge- Advanced Subsidiary Level - [Biology , Math & Chemistry]
University of Cambridge Advanced Subsidiary Level
/2012 - /2013
University of Cambridge IGCSE -High School Diploma - [Biology , Physics , Math , English , IT , Chemistry , Arabic & Environmental Science]
University of Cambridge IGCSE
/2011 - /2012
IELTS Academic - Advanced English
International English Language Testing System
/2022 -
IELTS General - Advanced English
International English Language Test
/2023 -
International Medical Technologist in Molecular Biology MB(ASCPi)CM - Molecular Biology & Laboratory Quality Management
American Society For Clinical Pathology
- American Society for Clinical Pathology as an International Medical Technologist in Molecular Biology MB(ASCPi)CM.
- American heart association with basic life support certification [BLS-AHA].
- Certified by illumina on Novaseq 6000 Software Platform |Nextseq 2000 Software Platform | Nextseq 500/550 and Nextseq 550 DX Software Platform | Miseq & Miseq DX Software Platform | Libaray preparation | DRAGEN Installation| ICI | LRM | NovaSeq X Plus | NovaSeq 6000 Dx | DRAGEN V4 | DRAGEN V3 |Infinium Microarray | PRS Booster & Pharmacogenomics | ICA | Pillar Panel's | Illumina DNA PCR Free | Illumina DNA Prep with Enrichment | TruSight Oncology 500 Assay | TruSight Oncology 500 Assay HRD| TruSight Oncology 500 Assay ctDNA | Illumina DNA Prep with Enrichment Exome 2.5 Plus | BSSH |
References
References available upon request.
References
References available upon request.
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