Ghassen Guesmi
Dubai
Summary
Dynamic aviation professional with experience at Emirates Airlines, skilled in operational efficiency, customer satisfaction, and team collaboration. Strong problem-solving and communication abilities, adaptable to fast-paced environments. Committed to delivering seamless passenger experiences and continuous professional growth.
Overview
6
6
years of professional experience
Work History
Senior Airport Services Agent
Emirates Airlines
05.2022 - Current
- Handled passenger check-in and boarding, ensuring smooth processing and on-time departures.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
- Delivered personalized, high-quality assistance to VIP and IO passengers throughout their airport journey, ensuring comfort, privacy, and seamless service.
Monitoring and Evaluation Intern
GIZ
04.2021 - 02.2022
- Collaborated with cross-functional teams to analyze data and improve program delivery.
- Oversaw development and implementation to support network operations
- Supported the design of surveys and questionnaires for data collection purposes.
- Engaged with community partners to gather qualitative feedback on program initiatives.
English Instructor
HomeSchoolTunis
11.2019 - 03.2021
- Developed and implemented customized lesson plans to enhance student engagement and learning outcomes.
- Assessed student progress through various evaluation methods, ensuring alignment with educational standards.
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
Vice President of Operations
INJEZ Company Program
11.2019 - 05.2020
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Oversaw project management efforts ensuring timely delivery of key initiatives.
- Assisted the project management team with schedule coordination and milestone monitoring.
Education
Master of Arts - Communications
Carthage University
Tunis03-2022
Bachelor of Arts - History And Civilization
Carthage University
Tunis06-2021
Skills
- Excellent communication
- Problem-solving
- Reliability
- Project management
- Relationship building
- Operational efficiency
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
German
Elementary (A2)
Timeline
Senior Airport Services Agent
Emirates Airlines
05.2022 - Current
Monitoring and Evaluation Intern
GIZ
04.2021 - 02.2022
English Instructor
HomeSchoolTunis
11.2019 - 03.2021
Vice President of Operations
INJEZ Company Program
11.2019 - 05.2020
Master of Arts - Communications
Carthage University
Bachelor of Arts - History And Civilization
Carthage University