Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ghassen Guesmi

Dubai

Summary

Dynamic aviation professional with experience at Emirates Airlines, skilled in operational efficiency, customer satisfaction, and team collaboration. Strong problem-solving and communication abilities, adaptable to fast-paced environments. Committed to delivering seamless passenger experiences and continuous professional growth.

Overview

6
6
years of professional experience

Work History

Senior Airport Services Agent

Emirates Airlines
05.2022 - Current
  • Handled passenger check-in and boarding, ensuring smooth processing and on-time departures.
  • Enhanced passenger satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Delivered personalized, high-quality assistance to VIP and IO passengers throughout their airport journey, ensuring comfort, privacy, and seamless service.


Monitoring and Evaluation Intern

GIZ
04.2021 - 02.2022
  • Collaborated with cross-functional teams to analyze data and improve program delivery.
  • Oversaw development and implementation to support network operations
  • Supported the design of surveys and questionnaires for data collection purposes.
  • Engaged with community partners to gather qualitative feedback on program initiatives.

English Instructor

HomeSchoolTunis
11.2019 - 03.2021
  • Developed and implemented customized lesson plans to enhance student engagement and learning outcomes.
  • Assessed student progress through various evaluation methods, ensuring alignment with educational standards.
  • Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.

Vice President of Operations

INJEZ Company Program
11.2019 - 05.2020
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Oversaw project management efforts ensuring timely delivery of key initiatives.
  • Assisted the project management team with schedule coordination and milestone monitoring.

Education

Master of Arts - Communications

Carthage University
Tunis
03-2022

Bachelor of Arts - History And Civilization

Carthage University
Tunis
06-2021

Skills

  • Excellent communication
  • Problem-solving
  • Reliability
  • Project management
  • Relationship building
  • Operational efficiency

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
German
Elementary (A2)

Timeline

Senior Airport Services Agent

Emirates Airlines
05.2022 - Current

Monitoring and Evaluation Intern

GIZ
04.2021 - 02.2022

English Instructor

HomeSchoolTunis
11.2019 - 03.2021

Vice President of Operations

INJEZ Company Program
11.2019 - 05.2020

Master of Arts - Communications

Carthage University

Bachelor of Arts - History And Civilization

Carthage University
Ghassen Guesmi