Gijo Abraham George
Villa 31, Bld no:3/2, Al Tweeji Street, Al Falah Street,Abudhabi ,UAE
Summary
Emerging hospitality professional motivated to contribute strong organizational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Food and Beverage Supervisor
Etihad Airways Lounges
Abudhabi, UAE
02.2016 - Current
- Gave direction for correct storage and disposal of food in line with company policies and procedures.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Overseeing operations in various outlets with in the Lounges.
- Responsible for preparing the floor layouts and the assignments for the staffs.
- Resolving many customer compliance, and always ensured that the customer leave satisfied.
- Improving the efficiency in inventory for equipment's and bar.
- Assisted in setup of new lounge.
Senior Waiter
The Oberoi Hotel
Mumbai, India
11.2011 - 01.2016
- Demonstrate strong familiarity with the wine stocks and proper entrée pairings to effectively promote them to patrons.
- Competently utilize the POS to process customer orders, complete payment transaction and issue receipts.
- Execute top quality customer service including greeting guest, receiving orders and accommodating the needs and request of customers daily.
Food and Beverage Associate
JW Marriott Hotel
Mumbai , India
02.2010 - 09.2011
- Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
- Guaranteed outgoing orders met high company standards, maintaining service quality and consistency.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
Assistant Waiter
Sun-n-Sand Hotel
Mumbai, India
10.2009 - 01.2010
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Bachelor of Hotel Management - Food and Beverage Service
KLE Society's S Nijalingappa College
Bengaluru / India 05.2005 - 03.2009
Skills
- F&B inventory management
- Food hygiene regulations
- Customer complaint handling
- Performance evaluations
- Decision making
- Training
- Conflict resolution
- Staff supervision
- Diverse beverage knowledge
- Safe food handling
Languages
English
Fluent
Hindi
Native
Marathi
Native
Malayalam
Native
Certification
- Essential Food Safety Training Certificate
- Fire Warden
- First Aid Training
System Skills
- Microsoft Office
- POS
- SAP
- Ariba
- Micros
Hobbies
- Cooking
- Listening Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Food and Beverage Supervisor
Etihad Airways Lounges
02.2016 - Current
Senior Waiter
The Oberoi Hotel
11.2011 - 01.2016
Food and Beverage Associate
JW Marriott Hotel
02.2010 - 09.2011
Assistant Waiter
Sun-n-Sand Hotel
10.2009 - 01.2010
Bachelor of Hotel Management - Food and Beverage Service
KLE Society's S Nijalingappa College
05.2005 - 03.2009
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