Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Gulnaz Kaparova

Gulnaz Kaparova

Sharjah,UAE

Summary

Reliable and adaptable, known for excellent communication and problem-solving skills, paired with strong focus on customer service and teamwork. Proven ability to remain calm and professional in high-pressure situations, ensuring passenger comfort and safety. Dedicated to contributing positively to cabin crew role.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Cabin crew

Air Arabia
Sharjah, UAE
01.2020 - Current
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
  • Enhanced passenger comfort by maintaining clean and orderly cabin environment.
  • Managed in-cabin services efficiently, including food and beverage distribution for enjoyable flight experience.
  • Participated actively in pre-flight briefings, gaining awareness of relevant details about journey ahead for better preparedness.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.

HR Timekeeping Clerk

Aspire Katara Hospitality
Doha, Qatar
02.2018 - 03.2019
  • Organised travel arrangements for senior staff, guaranteeing seamless business trips.
  • Compiled reports which assisted management in decision making.
  • Streamlined communication for better team coordination by promptly relaying messages.
  • Kept reception area tidy, creating welcoming environment for visitors.

Cashier

Aspire Katara Hospitality
Doha, Qatar
08.2016 - 02.2018
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Increased sales by 10%.

Education

Bachelor of Applied Science - Applied Math and computer science

Kyrgyz Turkish Manas University
Bishkek
09.2011 - 06.2016

Skills

  • Customer service excellence
  • Safety -conscious
  • Team oriented
  • Multicultural awareness
  • Problem solving
  • Strong communication skills

Languages

English
Advanced (C1)
Russian
Proficient (C2)
Turkish
Upper intermediate

Timeline

Cabin crew

Air Arabia
01.2020 - Current

HR Timekeeping Clerk

Aspire Katara Hospitality
02.2018 - 03.2019

Cashier

Aspire Katara Hospitality
08.2016 - 02.2018

Bachelor of Applied Science - Applied Math and computer science

Kyrgyz Turkish Manas University
09.2011 - 06.2016

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Gulnaz Kaparova