Hadeya Ahmed Mohammad Y. Fhamy
BurDubai
Summary
Dynamic Sales Executive with 12 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Sales Executive | Customer Service Representative
Emirates NBD IIS Under Finmart Financial Services
06.2022 - Current
- Providing best rates and best banking facilities for Home loans and Personal loans
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of our team.
Real Estate Broker
Silver Rose Real Estate Brokers
09.2021 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
- Gather leads to generate potential clients from effective resources.
Retail Banking Specialist
Emirates NBD
11.2017 - 03.2021
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Meeting monthly KPI's on Mortgage Loans, Personal Loans, and Credit card facilities.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained friendly and professional customer interactions.
Senior Sales Executive
ADCB Islamic Multi Products
09.2014 - 03.2016
- Multi-products (Home loans, Personal Loans, and Credit Cards)
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Sold [Product or Service] to new and established customers.
- Utilized multiple marketing strategies to improve profitability.
- Developed relationships with high-profile clientele by successfully employing [Type] sales techniques.
- Facilitated relationships with target accounts through implementation of proven networking methods.
Life Insurance Sales Representative
National General Insurance
06.2013 - 07.2014
- Seeking potential clients for life Insurance
- Marketing NGI life products
- Meeting monthly/ yearly targets
- Gathering more convertible data’s
- Field underwriting
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Insurance Sales Consultant
Royal bahrain hospital
03.2011 - 03.2013
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
Customer Service Representative
IBM DAKSH
10.2008 - 12.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Hotel And Restaurant Management
International School of HRM
Cavite, Philippines03.2008
Bachelor of Science - Hotel, Motel, And Restaurant Management
Our Lady of Fatima University
Philippines06.2005
High School Diploma -
San Jose Academy
Navotas, Philippines03.2004
Skills
- Public Speaking
- Google Workspace
- Microsoft Office
- Basic Math
- Organization
- Excellent Communication
- Dependable and Responsible
- Team Building
- Organizational Skills
- Self-Motivated
- Networking
Certification
- Certification in Completion and Mastering of “Sandler’s Sales Process”
- Completion of Google Product Training
- CSAT (Customer Service Survey) Top Achiever
- Top Performer in Banking Sales Multi-Product
- Top Performer AT&T Corporate Sales
References
Will be furnished upon request
Personal Information
- Visa Status: Tourist Visa
- Title: Senior Sales Executive | Customer Service Representative
- Nationality: Filipino
Ethnicity
Arabic
Reading Books, Writing Poems, researching, learning new things online
I love reading self improvement and history books. Through writing poems I am able to express my emotions and enhance my point of views. Researching and learning new things are a great way to unlock new skills and expand knowledge.
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Senior Sales Executive | Customer Service Representative
Emirates NBD IIS Under Finmart Financial Services
06.2022 - Current
Real Estate Broker
Silver Rose Real Estate Brokers
09.2021 - Current
Retail Banking Specialist
Emirates NBD
11.2017 - 03.2021
Senior Sales Executive
ADCB Islamic Multi Products
09.2014 - 03.2016
Life Insurance Sales Representative
National General Insurance
06.2013 - 07.2014
Insurance Sales Consultant
Royal bahrain hospital
03.2011 - 03.2013
Customer Service Representative
IBM DAKSH
10.2008 - 12.2010
Bachelor of Science - Hotel And Restaurant Management
International School of HRM
Bachelor of Science - Hotel, Motel, And Restaurant Management
Our Lady of Fatima University
High School Diploma -
San Jose Academy
- Certification in Completion and Mastering of “Sandler’s Sales Process”
- Completion of Google Product Training
- CSAT (Customer Service Survey) Top Achiever
- Top Performer in Banking Sales Multi-Product
- Top Performer AT&T Corporate Sales
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