Hammad Hasan

• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Arranged travel and hotel accommodations for international and domestic business meetings and trips.
• Maintained inventory in administrative building supply closet to prevent shortages of supplies.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
• Collect, calculate and report on expenditure and statistical data to inform senior management.
• Prepared packages for shipment by generating invoices and setting up courier deliveries.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
• Conducted patient intake interviews to collect medical information and insurance details.
• Answered 50 average daily phone calls to schedule appointments and address patient inquiries.

Addressed, documented and responded to incoming correspondences to address client queries.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Handled scheduling and managed timely and effective allocation of resources and calendars.

• Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
• Drafted manuals and resources for identifying access to services.
• Supervised the office with 4 employees, consistently cultivating productive and positive work atmosphere.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Supported office needs including taking messages, scanning documents and routing business correspondence.
• Generated financial reports for management review.
• Developed and administered department budgets.
• Proactively identified and solved complex problems that impact management and business direction
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

• Managed all incoming communications for busy office, handling high volume of calls and mail resulting in improved workflow and smooth communication.
• Coordinated travel and assisted with meetings for senior executives resulting in improved efficiency.
• Handled scheduling and coordination for meetings, webinars, and teleconferences resulting in successful meetings and events
• Created and implemented programs to improve office efficiency and organization resulting in streamlined workflows
• Greeted all visitors and directed them to appropriate departments. Maintained front desk area to ensure professional appearance
• Organized internal staff events resulting in increased team collaboration and morale.
• Managed all office administrative services including office operations, front desk reception, and internal communication systems such as email, instant messaging, and other shared platforms.
• Managed all travel arrangements for senior executives including booking flights, car rentals, hotels, and planning itineraries.
• Conducted staff trainings and developed training programs resulting in better compliance with regulatory requirements and skill enhancement of employees.
• Assisted in the execution of employee engagement initiatives, assisted in organizing company events and other employee engagement activities resulting in improved employee morale and satisfaction.
• Conducted employee assessments, monitored employee attendance and leave schedules, and ensured timely response to employee queries resulting in increased employee satisfaction and improved engagement