Hany Shaaban Lotfy

• Good knowledge in almost all government sectors in UAE
• Support the Corporate Team in ensuring a high level of client service and PRO activities and ensure effective communication with Government Departments (Immigration, MOHRE, Emirates ID, Dubai Economy, DHA)

Government Departments (Immigration :

• Handling All kinds of Immigration Transactions typing for Inside and Outside country work like Entry permit, Change status, Medical, Emirates ID and Visa stamping

Labor department (Tasheel):

• Handling All kinds of Labor Department Transactions typing for Offer Letter, License update, Labor contract, Quota apply, Modify Quota, Labor insurance, Labor payment and Tawjeeh submission in MOHRE.

Abu Dhabi Commercial Bank ADCB:

• Typing all bank transactions: entry permit, Emirates ID, and Visa Stamp residency for dependents of bank employees.
• Follow up on all transactions and employee problems after Typing with the bank HR and prepare invoices for Typing fees.

Al Serkal Group for Law and Legal Consultations & JAFCO Group of Companies

• Typing and following up on employees' immigration and work transactions

• Promote and Sell GPS Devices to the Customers.
• Follow up the problems with customers.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Answered customer enquiries with excellent customer service skills.
• Recorded customer information and interactions.
• Handled high call volumes with accuracy and efficiency for optimum productivity.

• Handle and resolve customer complains
• Look for Solution that can improve their Products or Services
• Obtain and evaluate all relevant information to handle customer and service inquiries
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.