Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Interests
Timeline
Generic
Hasan Lafir

Hasan Lafir

Senior Client Care Specialist
Al Nahda Dubai ,UAE

Summary

I'm a customer service professional who is also knowledgeable and self motivated with extensive experience in the aviation industry, I have proven skills in establishing rapport with clients. My outgoing, positive demeanor makes me a solid team player. I am motivated to maintain customer satisfaction and contribute to the company's success. I specialize in quality, speed, and process optimization. Articulate and energetic, I have an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. There's nothing more rewarding than helping customers build and scale their relationships by embracing the cloud. I think big and deliver a significant impact in whatever I do.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Executive - Customer Service & Operations

Planet Eco Building Material LLC
Dubai, United Arab Emirates
08.2022 - 11.2022
  • Engaging with Customers by building and Preserving Trusting Relationships.
  • Constantly identify opportunities to grow the customer base and build positive relationships with new clients.
  • Strategic Planning to find solutions to problems to ensure maximum client satisfaction. can improve and gain mastery
  • Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
  • Working closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.
  • Located bottlenecks to streamline existing processes.
  • Developed sales strategies to achieve short and long-term sales revenue objectives.

Senior Customer Service Executive

IndiGo Airlines
Chennai, India , Tamil Nadu
09.2016 - 07.2021
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Introduced complex baggage screening system, increasing screening accuracy by 75%.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Increased revenue to company by implementing effective sales strategies in Reservation, excess baggage, seat sales and thus increased revenue of 1.5L per shift in sales.
  • Communicate with customers via phone, email, and chat.
  • Data entry in various platforms.

Education

Associate of Arts - Bachelor of Commerce

Loyola College
Chennai
08.2013 - 06.2016

Diploma - Diploma Information Enterprise And Technology

Loyola College
Chennai
06.2012 - 05.2013

High School - Commerce And Accountancy

Sherwood Hall Senior Secondary School
Chennai
06.2011 - 06.2012

Skills

    Critical and creative thinking

Team building expertise

Excellent listening skills

Efficient customer service expert

Certification

Imposter Recognition and Passenger Assessment, Document Security Features and Identifying Human Smuggling and Trafficking- Overseas Criminal Investigations Unit, Embassy of the United States of America, New Delhi

11-2019

Initial Dangerous Goods Regulations Training for Operations and Ground Handling - DGR Training, Chennai

05-2017

Airport Core Essentials Training Program - IndiGo, Gurugram

09-2016

Accomplishments

ROTARACT CLUB : Eminent member of The Rotaract club and organized various cultural activities during college days.

YOUTH RED CROSS : Member and regular donor of blood for various camps conducted by youth red cross (2013).

INDIGO : Organized an event VAGANZA & hosted the Fashion show in western as well as Indian, which was a successful outcome.

INDIGO : Received "Employer of the Month" several times by achieving targets and revenue to the company.

INDIGO : Received an award for "Fittest of All" 2019

INDIGO : Received several appreciations(6E CLAPS) from internal employees by helping different departments and multitasking.

INDIGO : Supervised team of 50 staff members.

Software

Social Media

Google Drive

Spreadsheets

Presentations/slideshows

Navitaire

Go Now

Sky Speed

Fast Bag Drop

Microsoft office

Interests

Reading Books

Cycling

Amateur Cooking

Travelling

Fitness enthusiast

Timeline

Executive - Customer Service & Operations

Planet Eco Building Material LLC
08.2022 - 11.2022

Imposter Recognition and Passenger Assessment, Document Security Features and Identifying Human Smuggling and Trafficking- Overseas Criminal Investigations Unit, Embassy of the United States of America, New Delhi

11-2019

Initial Dangerous Goods Regulations Training for Operations and Ground Handling - DGR Training, Chennai

05-2017

Senior Customer Service Executive

IndiGo Airlines
09.2016 - 07.2021

Airport Core Essentials Training Program - IndiGo, Gurugram

09-2016

Associate of Arts - Bachelor of Commerce

Loyola College
08.2013 - 06.2016

Diploma - Diploma Information Enterprise And Technology

Loyola College
06.2012 - 05.2013

High School - Commerce And Accountancy

Sherwood Hall Senior Secondary School
06.2011 - 06.2012
Hasan LafirSenior Client Care Specialist
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