Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Interests
Timeline
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Hasan Lafir

Hasan Lafir

Senior Client Care Specialist
Al Nahda Dubai ,UAE

Summary

I'm a customer service professional who is also knowledgeable and self motivated with extensive experience in the aviation industry, I have proven skills in establishing rapport with clients. My outgoing, positive demeanor makes me a solid team player. I am motivated to maintain customer satisfaction and contribute to the company's success. I specialize in quality, speed, and process optimization. Articulate and energetic, I have an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. There's nothing more rewarding than helping customers build and scale their relationships by embracing the cloud. I think big and deliver a significant impact in whatever I do.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Executive - Customer Service & Operations

Planet Eco Building Material LLC
Dubai, United Arab Emirates
08.2022 - 11.2022
  • Engaging with Customers by building and Preserving Trusting Relationships.
  • Constantly identify opportunities to grow the customer base and build positive relationships with new clients.
  • Strategic Planning to find solutions to problems to ensure maximum client satisfaction. can improve and gain mastery
  • Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
  • Working closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.
  • Located bottlenecks to streamline existing processes.
  • Developed sales strategies to achieve short and long-term sales revenue objectives.

Senior Customer Service Executive

IndiGo Airlines
Chennai, India , Tamil Nadu
09.2016 - 07.2021
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Introduced complex baggage screening system, increasing screening accuracy by 75%.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Increased revenue to company by implementing effective sales strategies in Reservation, excess baggage, seat sales and thus increased revenue of 1.5L per shift in sales.
  • Communicate with customers via phone, email, and chat.
  • Data entry in various platforms.

Education

Associate of Arts - Bachelor of Commerce

Loyola College
Chennai
08.2013 - 06.2016

Diploma - Diploma Information Enterprise And Technology

Loyola College
Chennai
06.2012 - 05.2013

High School - Commerce And Accountancy

Sherwood Hall Senior Secondary School
Chennai
06.2011 - 06.2012

Skills

    Critical and creative thinking

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Certification

Imposter Recognition and Passenger Assessment, Document Security Features and Identifying Human Smuggling and Trafficking- Overseas Criminal Investigations Unit, Embassy of the United States of America, New Delhi

11-2019

Initial Dangerous Goods Regulations Training for Operations and Ground Handling - DGR Training, Chennai

05-2017

Airport Core Essentials Training Program - IndiGo, Gurugram

09-2016

Accomplishments

ROTARACT CLUB : Eminent member of The Rotaract club and organized various cultural activities during college days.

YOUTH RED CROSS : Member and regular donor of blood for various camps conducted by youth red cross (2013).

INDIGO : Organized an event VAGANZA & hosted the Fashion show in western as well as Indian, which was a successful outcome.

INDIGO : Received "Employer of the Month" several times by achieving targets and revenue to the company.

INDIGO : Received an award for "Fittest of All" 2019

INDIGO : Received several appreciations(6E CLAPS) from internal employees by helping different departments and multitasking.

INDIGO : Supervised team of 50 staff members.

Software

Social Media

Google Drive

Spreadsheets

Presentations/slideshows

Navitaire

Go Now

Sky Speed

Fast Bag Drop

Microsoft office

Interests

Reading Books

Cycling

Amateur Cooking

Travelling

Fitness enthusiast

Timeline

Executive - Customer Service & Operations

Planet Eco Building Material LLC
08.2022 - 11.2022

Imposter Recognition and Passenger Assessment, Document Security Features and Identifying Human Smuggling and Trafficking- Overseas Criminal Investigations Unit, Embassy of the United States of America, New Delhi

11-2019

Initial Dangerous Goods Regulations Training for Operations and Ground Handling - DGR Training, Chennai

05-2017

Senior Customer Service Executive

IndiGo Airlines
09.2016 - 07.2021

Airport Core Essentials Training Program - IndiGo, Gurugram

09-2016

Associate of Arts - Bachelor of Commerce

Loyola College
08.2013 - 06.2016

Diploma - Diploma Information Enterprise And Technology

Loyola College
06.2012 - 05.2013

High School - Commerce And Accountancy

Sherwood Hall Senior Secondary School
06.2011 - 06.2012
Hasan LafirSenior Client Care Specialist