Social Media
Hasan Lafir
Senior Client Care Specialist
Al Nahda Dubai ,UAE
Summary
I'm a customer service professional who is also knowledgeable and self motivated with extensive experience in the aviation industry, I have proven skills in establishing rapport with clients. My outgoing, positive demeanor makes me a solid team player. I am motivated to maintain customer satisfaction and contribute to the company's success. I specialize in quality, speed, and process optimization. Articulate and energetic, I have an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. There's nothing more rewarding than helping customers build and scale their relationships by embracing the cloud. I think big and deliver a significant impact in whatever I do.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Executive - Customer Service & Operations
Planet Eco Building Material LLC
Dubai, United Arab Emirates
08.2022 - 11.2022
- Engaging with Customers by building and Preserving Trusting Relationships.
- Constantly identify opportunities to grow the customer base and build positive relationships with new clients.
- Strategic Planning to find solutions to problems to ensure maximum client satisfaction. can improve and gain mastery
- Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
- Working closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.
- Located bottlenecks to streamline existing processes.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
Senior Customer Service Executive
IndiGo Airlines
Chennai, India , Tamil Nadu
09.2016 - 07.2021
- Provide knowledgeable answers to questions about products, pricing, and availability.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Introduced complex baggage screening system, increasing screening accuracy by 75%.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Increased revenue to company by implementing effective sales strategies in Reservation, excess baggage, seat sales and thus increased revenue of 1.5L per shift in sales.
- Communicate with customers via phone, email, and chat.
- Data entry in various platforms.
Education
Associate of Arts - Bachelor of Commerce
Loyola College
Chennai 08.2013 - 06.2016
Diploma - Diploma Information Enterprise And Technology
Loyola College
Chennai 06.2012 - 05.2013
High School - Commerce And Accountancy
Sherwood Hall Senior Secondary School
Chennai 06.2011 - 06.2012
Skills
Critical and creative thinking
Certification
Imposter Recognition and Passenger Assessment, Document Security Features and Identifying Human Smuggling and Trafficking- Overseas Criminal Investigations Unit, Embassy of the United States of America, New Delhi
Accomplishments
ROTARACT CLUB : Eminent member of The Rotaract club and organized various cultural activities during college days.
YOUTH RED CROSS : Member and regular donor of blood for various camps conducted by youth red cross (2013).
INDIGO : Organized an event VAGANZA & hosted the Fashion show in western as well as Indian, which was a successful outcome.
INDIGO : Received "Employer of the Month" several times by achieving targets and revenue to the company.
INDIGO : Received an award for "Fittest of All" 2019
INDIGO : Received several appreciations(6E CLAPS) from internal employees by helping different departments and multitasking.
INDIGO : Supervised team of 50 staff members.
Software
Google Drive
Spreadsheets
Presentations/slideshows
Navitaire
Go Now
Sky Speed
Fast Bag Drop
Microsoft office
Interests
Reading Books
Cycling
Amateur Cooking
Travelling
Fitness enthusiast
Timeline
Executive - Customer Service & Operations
Planet Eco Building Material LLC
08.2022 - 11.2022
Imposter Recognition and Passenger Assessment, Document Security Features and Identifying Human Smuggling and Trafficking- Overseas Criminal Investigations Unit, Embassy of the United States of America, New Delhi
11-2019
Initial Dangerous Goods Regulations Training for Operations and Ground Handling - DGR Training, Chennai
05-2017
Senior Customer Service Executive
IndiGo Airlines
09.2016 - 07.2021
Airport Core Essentials Training Program - IndiGo, Gurugram
09-2016
Associate of Arts - Bachelor of Commerce
Loyola College
08.2013 - 06.2016
Diploma - Diploma Information Enterprise And Technology
Loyola College
06.2012 - 05.2013
High School - Commerce And Accountancy
Sherwood Hall Senior Secondary School
06.2011 - 06.2012
Similar Profiles
Farhan IqbalFarhan Iqbal
Group Credit & Operational Manager at Steemet Building Material LLC / Kanz Scaffolding LLCGroup Credit & Operational Manager at Steemet Building Material LLC / Kanz Scaffolding LLC
MOHAMED NAFEEL KMOHAMED NAFEEL K
Assistant IT Administrator at Al Junaibi Building Material Trading LLCAssistant IT Administrator at Al Junaibi Building Material Trading LLC
NARTEY ASARENARTEY ASARE
Electrician at RUKN AL FALAH BUILDING MATERIAL LLCElectrician at RUKN AL FALAH BUILDING MATERIAL LLC