Najwah Rashid
Dubai,United Arab Emirates
Summary
Experienced hospitality and operations professional with 6+ years in VIP airport services and community events in the UAE. Expertise in managing guest experiences and logistics in dynamic settings, ensuring smooth operations through effective team coordination. Contributed to increased audience engagement and brand visibility via strategic social media content and event promotions. Demonstrates adaptability and a commitment to excellence under pressure.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work history
Senior Airport Services Agent
Emirates Airlines
Dubai
2021.12 - 2026.02
- Coordinated check-ins and travel arrangements for high-profile passengers, ensuring seamless journeys from check-in to boarding.
- Managed guest relations by providing tailored services and resolving requests, ensuring discreet and professional handling of all concerns.
- Oversaw delivery of premium services to VIP clientele in business and first-class lounges, resulting in improved guest satisfaction and comfort.
- Assisted in managing duty rosters for the team – helped maintain consistent standards of performance.
Content & Events Specialist (Project Based)
Desert Dream FZ-LLC
Dubai, United Arab Emirates
2021.04 - 2023.10
- Executed live events seamlessly by managing guest experiences, coordinating teams, and resolving issues in real-time.
- Resolved guest issues promptly, fostering positive relations and enhancing overall event satisfaction.
- Created and implemented social media strategies that increased online engagement and interaction.
- Enhanced brand reputation by developing and implementing strategic content plans.
Seasonal Associate
Amazon sort centre
Dallas, TX
2020.12 - 2021.03
- Ensured inventory accuracy and organisation through cycle counts and audits.
- Supported timely product delivery by encouraging collaboration between departments.
- Assisted in enhancing operational efficiency by simplifying administrative tasks.
- Applied positive customer service approach to increase satisfaction levels.
Receptionist
RAK Academy School
RAK
2018.07 - 2020.01
- Maintained an up-to-date database of student information using computer software programs.
- Assisted in planning and coordinating special events, including fundraisers and open houses, contributing to their success.
- Acted as the initial contact for various personnel, providing assistance and information.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
Higher Level Teacher Assistant
RAK Academy School
RAK
2018.01 - 2018.07
- Created and sustained a classroom environment that supported learning and fostered students' social and emotional development.
- Managed student behaviour to enhance classroom learning conditions.
- Evaluated student academic growth and prepared progress reports for parents or guardians, ensuring clear communication of student achievements.
- Coordinated after-school activities, encouraging holistic development through extracurricular participation.
Education
Bachelor of Science (B.S.) - International Business & Quality management
Modern Institute of Management
Diploma - Mass Communication
Cambridge College
Skills
- Passenger Assistance
- Premium Customer Service
- Organisational skills
- Project Scheduling
- Events and content execution
- Social media platforms operation
LANGUAGES
English - Native
Arabic - Native
Timeline
Senior Airport Services Agent
Emirates Airlines
2021.12 - 2026.02
Content & Events Specialist (Project Based)
Desert Dream FZ-LLC
2021.04 - 2023.10
Seasonal Associate
Amazon sort centre
2020.12 - 2021.03
Receptionist
RAK Academy School
2018.07 - 2020.01
Higher Level Teacher Assistant
RAK Academy School
2018.01 - 2018.07
Bachelor of Science (B.S.) - International Business & Quality management
Modern Institute of Management
Diploma - Mass Communication
Cambridge College