Summary
Overview
Work History
Education
Skills
LANGUAGES
COURSES
Timeline
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HEBAT EBRAHIM

HEBAT EBRAHIM

Dubai

Summary

Motivated accountant ready to build long-term career with growing team. Focused on maintaining accurate, compliant records and controls responsive to dynamic operating conditions. Detail-oriented and methodical with excellent mathematical skills.

Overview

6
6
years of professional experience

Work History

Sales Associate

Oc Home Furniture
06.2024 - Current
  • Greeted customers warmly and offered assistance
  • Kept work area clean, organized and free of clutter at all times
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Opened and closed cash registers, balanced cash drawers, and made deposits
  • Assisted with training and mentoring new team members
  • Maximized profits through effective cross-selling strategies during checkout process
  • Supported marketing initiatives by distributing promotional materials in store
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices

Accounting Consultant

Strategic City Energy
08.2023 - 12.2023
  • Prepare Bank Reconciliation
  • Handling journal entries and posting to ledger
  • Handling purchases and sales invoices
  • Handling accruals
  • Handling account receivable payment collections
  • Prepare financial statements

Accountant

Marhaba Express For money Transfer Company
01.2022 - 11.2022
  • Handling journal entries, ledger, daily financial report
  • Preparing financial statements
  • Generated quarterly financial reports to detail company revenues and expenses
  • Generated financial statements documenting revenue, expenses and liabilities
  • Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards

Customer Service Representative

Albaraka bank
12.2020 - 12.2021
  • Accepting customer deposits and paying customer withdrawals
  • Open and close account
  • Conduct foreign currency transactions
  • Identify customer needs and refer customers to appropriate banking services
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
  • Established warm and friendly rapport while interacting with customers by phone, email and on live chat
  • Listened to individual complaints with open mind and asked detailed questions to understand issues
  • Stayed current on policies, procedures and standards to offer optimal support
  • Referred customers to team leaders and expert advisers for complex inquiries

Trainee

First Abu Dhabi Bank
10.2018 - 11.2018

Education

Bachelor of Science - Banking And Finance Studies

Sudan Academy For Banking And Financial Sciences
Khartoum, SD
01.2020

Skills

  • Team Work and Collaboration
  • Decision Making
  • Problem Solving
  • Communication
  • Persuasion
  • Time Management
  • Multi-Tasking Strength
  • Cash Handling
  • Microsoft Office365
  • Customer Service

LANGUAGES

ARABIC Native
ENGLISH Advanced

COURSES

International Computer Driving License Course

Timeline

Sales Associate

Oc Home Furniture
06.2024 - Current

Accounting Consultant

Strategic City Energy
08.2023 - 12.2023

Accountant

Marhaba Express For money Transfer Company
01.2022 - 11.2022

Customer Service Representative

Albaraka bank
12.2020 - 12.2021

Trainee

First Abu Dhabi Bank
10.2018 - 11.2018

Bachelor of Science - Banking And Finance Studies

Sudan Academy For Banking And Financial Sciences

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