Hiran Sundareson

• Lead and manage the sales for the company meeting the assigned targets.

• Develop and implement sales strategies to increase market share.

• Foster strong relationships with key clients, contributing to an increase in client retention

• Analyze market trends and competitor activity to strategic decision-making and product offering.

• Collaborate with operational teams to enhance service offerings and optimize client satisfaction

• Managed daily operations of reservations department, ensuring high levels of efficiency and customer satisfaction.

• Implemented reservation tracking system, reducing booking errors and increasing overall booking efficiency.

• Trained and supervised a team of 15 reservation agents, providing ongoing support and performance feedback.

• Developed and maintained relationships with key travel partners, negotiating favorable terms and rates.

• Analyzed reservation data to identify trends and adjust strategies to optimize performance.

• Handled escalated customer issues, resolving complaints promptly and professionally.

Collaborated closely with the back office team and finance department to ensure the timely submission of statements of accounts and invoices, manage payment collections and control aged debts .

• Processed reservations for flights, hotel, car rental, visa assistance, etc, ensuring accuracy and timeliness.

• Assisted customers with booking inquiries, providing detailed information and recommendations.

• Utilized GDS reservation software to manage booking and update customer profiles.

Contributed to achieving monthly sales targets through effective upselling and cross selling of additional services

• Oversee day-to-day operations of the travel office or department, ensuring all processes run efficiently.
• Monitor reservation systems and procedures to ensure accuracy and timely service.
• Assist in managing budgets, controlling costs, and maximizing profitability.
• Supervise, train, and motivate staff members, including reservation agents, customer service representatives, and sales teams.
• Conduct performance evaluations, provide feedback, and implement training programs to enhance staff skills.

• Assist the manager in overseeing day-to-day travel operations, including reservations, bookings, and customer inquiries.
• Ensure that the team adheres to standard operating procedures and maintains service quality standards.
• Ensure that high standards of customer service are maintained, handling escalated customer issues promptly and professionally.
• Assist customers directly with their travel needs, including complex itineraries, special requests, and problem resolutions.