Hossam Nasr
Sharjah,United Arab Emirates
Summary
As an accomplished Sales and Customer Service Representative, I bring a wealth of experience in elevating customer satisfaction and boosting sales across various retail settings. My expertise lies in navigating customers through the selection process with ease, offering comprehensive product insights, and ensuring an outstanding service experience. I am proficient in conducting pre-testing procedures, managing inventory with precision, and executing impactful marketing strategies to drive business growth. My interpersonal and communication skills are top-notch, underpinning my dedication to building and maintaining positive customer relationships. I am a proactive team player, committed to contributing to a dynamic, results-oriented workplace.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Trainee
Cosolidated Shipping Services LLC
Dubai
11.2023 - Current
- Rigorous Document Analysis: Diligently reviews and verifies import/export documentaon for accuracy and completeness
- Expert Document Preparaon: Cras and ensures compliance of commercial invoices, bills of lading, and other essenal documents with legal and commercial standards
- Proacve Shipment Monitoring: Vigilantly tracks shipments, liaises with carriers, and addresses any transit concerns to guarantee smooth delivery processes
- Authority Liaison: Efficiently coordinates with customs and financial instuons to submit required documents
- Regulatory Compliance: Maintains strict adherence to local and internaonal trade laws and regulaons
- Cost Analysis: Accurately assesses and forecasts shipping and customs-related expenses
- Customer Engagement: Communicates effecvely with clients, providing updates and resolving shipment-related inquiries
- Database Management: Consistently updates databases to maintain precise records of all logiscal operaons.
Sales Associate
NASR OPTICALS
Mansourah
09.2022 - 11.2023
- Greet and direct customers
- Provide accurate informaon (e.g
- Product features, pricing and aer-sales services)
- Inform customers about discounts and special offers
- Conduct price and feature comparisons to facilitate purchasing
- Stay up-to-date with new products/services
- Answer customers' quesons about specific products/services
- Manage returns of merchandise
- Provide customer feedback to the Store Manager
- Ulized cross-sales strategies to increase store performance Ensure Customer Sasfacon: Strive to ensure a posive and sasfactory customer experience
- Collect and Relay Feedback: Gather feedback from customers and communicate it to the relevant departments.
Customer Service Representave
We Egypt
Mansoura
08.2021 - 09.2022
- Greet and Assist Customers: Welcome customers, address their inquiries, and provide assistance throughout their interacons
- Handle Inquiries: Respond to customer quesons, concerns, and requests for informaon about products or services
- Resolve Issues: Address and resolve customer problems, complaints, or disputes in a mely and effecve manner
- Promote Discounts and Special Offers: Inform customers about ongoing promoons, discounts, or special deals
- Customer Relaonship Building: Build posive relaonships with customers to encourage repeat business.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Completed transactions to replace or exchange defective items.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Sales agent
City Bank
Mansourah, Egypt
12.2019 - 08.2021
- Provided customers with price information and handled financial transactions.
- Introduced initiatives to establish strategies providing long-term residual income.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
- Retained customers by building rapport and delivering tailored product recommendations.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
Education
Faculty of Commerce - Accounting
Mansourah University
Egypt 09.2015 - 07.2019
Skills
- Microsoft Excel
- Planning
- Management
- Product and service knowledge
- Sales closing techniques
- Leadership
- Payment Processing
- Follow-Up Skills
- Language Skills
- Teamwork
- Positive Attitude
- Conflict Resolution
- Sales and marketing
Personal Information
- Date of birth: 02/15/97
- Nationality: Egyptian
- Marital status: Single
Languages
Arabic
Native
English
Advanced
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Timeline
Trainee
Cosolidated Shipping Services LLC
11.2023 - Current
Sales Associate
NASR OPTICALS
09.2022 - 11.2023
Customer Service Representave
We Egypt
08.2021 - 09.2022
Sales agent
City Bank
12.2019 - 08.2021
Faculty of Commerce - Accounting
Mansourah University
09.2015 - 07.2019
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