Igbal Foad
Abu Dhabi ,United Arab Emirates
Summary
Professional Sales Executive with Twelve years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasising service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities. Hard-working Retail Sales with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Branch Retail Sales Executive
AL Masaood Automobile LLC
Al Ain City, Abu Dhabi
01.2023 - Current
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Maintained ownership of Renault sales pipeline, sourcing and developing new business opportunities to drive sales.
- Customized promotional strategies to meet needs of different clients, products and services.
- Analysed sales reports to identify trends and update strategies.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
Retail Sales Executive
AL Masaood Automobile LLC
Abu Dhabi, UAE
08.2020 - 01.2023
- Demonstrated exceptional knowledge of Brand New Renault Cars when consulting customers on purchase decision making.
- Managed calls daily from retail customers, handling queries relating to products, refunds and purchasing options.
- Elevated customer experiences from first point of contact, conducting thorough needs analysis to identify optimal solution.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maximized all leads, converting initial appointments into confirmed deals .
- Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
- Employed commercial drive to consistently meet or exceed personal sales targets, achieving [Result].
Retail Customer Service Advisor
AL Masaood Automobile LLC
Abu Dhabi
12.2019 - 08.2020
- Booked appointments and managed vehicle drop-off pick-up.
- Oversaw workflow and schedule of dealership to entail smooth process.
- Responded to questions regarding service outcomes and resolved complaints.
- Maintaining positive customer relationships to ensure repeat business.
- Calculated costs, processed payments and provided receipts.
- Collaborated with service technicians to order parts for customers.
- Registered customer information on database to maintain accurate records.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Recorded details regarding car issues to maintain proper documentation.
- Notified customers about service changes or car pick-up schedules.
Retail Sales Assistant
Qartaja LLC
Abu Dhabi , UAE
04.2017 - 11.2019
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Collaborated with sales managers to meet target quotas.
- Followed company procedures and guidelines for smooth retail operations.
- Monitored and reported suspicious activity to security officer to avoid theft.
Branch Customer Service Advisor
AL Futtaim Automobile LLC -Auto Mall-
Abu Dhabi, UAE
01.2016 - 03.2017
- Registered and updated accurate customer information on database.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Recorded and processed customer data accurately.
- Transferred customer calls to respective department or personnel to address specific issues.
- Offered prompt solutions to maintain customer satisfaction.
- Offered expertise with colleagues on internal communication channels to help resolve edge cases.
- Escalated complex issues in line with internal best practices for swift resolution.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Retail Customer Service Advisor
AL Futtaim Automobile LLC -AutoMall-
Abu Dhabi , UAE
12.2015 - 01.2016
- Responded to questions regarding service outcomes and resolved complaints.
- Collaborated with service technicians to order parts for customers.
- Educated customers regarding regular maintenance protocols to preserve conditions of vehicles.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Registered customer information on database to maintain accurate records.
- Calculated costs, processed payments and provided receipts.
- Informed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing car.
- Booked appointments and managed vehicle drop-off pick-up.
- Tested cars to determine accuracy of repairs.
- Recorded details regarding car issues to maintain proper documentation.
Education
Bachelors - Mechanical Engineering
10.2003 - 10.2008
- Academic honours in Mechanical Engineering Power Division .
- Completed Qualification in 5 Years
- Achieved Excellent in Project Graduation GAs Turbine
- Member of Engineering Society in Sudan .
- Graduate with Upper Degree
Skills
- Presentations and proposals
- Sales training
- Relationship management
- Complex negotiations
Certification
- QI, Above Average
- NDT
- CCV Hyundai Service
- Micro Office Excel Program
Custom
Available upon request
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Branch Retail Sales Executive - AL Masaood Automobile LLC
01.2023 - Current
Retail Sales Executive - AL Masaood Automobile LLC
08.2020 - 01.2023
Retail Customer Service Advisor - AL Masaood Automobile LLC
12.2019 - 08.2020
Retail Sales Assistant - Qartaja LLC
04.2017 - 11.2019
Branch Customer Service Advisor - AL Futtaim Automobile LLC -Auto Mall-
01.2016 - 03.2017
Retail Customer Service Advisor - AL Futtaim Automobile LLC -AutoMall-
12.2015 - 01.2016
Sudan University of Science & Technology - Bachelors, Mechanical Engineering
10.2003 - 10.2008
- QI, Above Average
- NDT
- CCV Hyundai Service
- Micro Office Excel Program
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