Imane Sadik
Dubai,UAE
Summary
Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Sales representative
Abaya Store
Dubai, UAE
04.2022 - 05.2024
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Helped resolve client problems quickly with superior customer service.
- Contacted satisfied customers to offer additional services.
- Boosted product sales by offering selection guidance to customers.
Real estate agent
Turkiye Real Estate
Istanbul, Turkey
09.2021 - 02.2022
- Answered phone calls and emails from potential and existing customers.
- Managed customer relationships to achieve high satisfaction rate.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Showed residential properties and explained features, value and benefits of available homes.
- Coordinated appointments with prospective buyers to showcase houses and plots.
Hotel receptionist
Avanti Hotel
Mohhammedia, Morocco
07.2020 - 07.2021
- Greeted and checked-in guests promptly and professionally.
- Greeted guests and facilitated check-in and check-out procedures.
- Scheduled and made reservations for guests using hotel and management software.
- Provided guests with keys and directions to room.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
Airport service agent
Mohamed V Airport domestic instructions
Casablanca, Morocco
02.2019 - 04.2020
- Verified customer passports and documentation to travel.
- Assisted passengers with boarding processes, providing clear and concise instructions.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Coordinated passenger check-in procedures, maintaining accuracy and compliance with airline regulations.
- Completed bookings and reservation amendments using hospitality property management software.
- Resolved passenger inquiries and issues promptly to maintain customer satisfaction.
internship
Menara Marrakech Airport ONDA
Marrakech, Morocco
01.2018 - 01.2019
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
Education
EHMTP school of tourism
09.2017 - 06.2019
Bachelor of Laws - LLB - General Law
Mohamed V University
09.2015 - 06.2018
High School -
Casablanca Hassan II
09.2014 - 06.2015
Skills
- Retail marketing
- Customer Service
- Customer relations
- Merchandising
- Product knowledge
- Cash management
- Stock counting
- POS Systems
- Sales expertise
- Marketing
- Salesforce CRM
- Problem solving strength
- Face-to-face selling
- Telesales
- Teamwork and collaboration
- Flexible schedule
Languages
Arabic
Native
English
Upper intermediate
French
Advanced
Timeline
Sales representative
Abaya Store
04.2022 - 05.2024
Real estate agent
Turkiye Real Estate
09.2021 - 02.2022
Hotel receptionist
Avanti Hotel
07.2020 - 07.2021
Airport service agent
Mohamed V Airport domestic instructions
02.2019 - 04.2020
internship
Menara Marrakech Airport ONDA
01.2018 - 01.2019
EHMTP school of tourism
09.2017 - 06.2019
Bachelor of Laws - LLB - General Law
Mohamed V University
09.2015 - 06.2018
High School -
Casablanca Hassan II
09.2014 - 06.2015
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